They're called 'Energy Customer Support Specialists' on January 19, 2021, 15:29 17 comments Facepalm: Tesla CEO Elon Musk gets quite a lot of attention on social media -- much of it is positive, but a fair portion of it is rather critical. To stem the tide of complaints Musk receives on any given day, Tesla will be hiring dedicated employees who will (among other tasks) "address social media escalations directed at the CEO," and respond to them with "critical thinking." It's rather unusual for a company to hire workers specifically for a purpose like this, but then again, Tesla is an unusual company with an eccentric CEO. Perhaps that sort of environment demands a different approach to customer service (though Tesla does, of course, still have its own full support department).