The biggest USP for many insurers 14-05-2021 More on this story 08-03-2021 Claims departments are now key to re/insurers’ offerings, and technology is a big part of that. Liberty Specialty Markets’ Irene Stavrou discusses the company’s investments and why claims are about much more than simply paying out. As another Re/insurance Lounge panel titled “How the use of tech and service can set insurers apart” discussed, insurers’ claims departments have seen a transformation over the last two decades—and there’s no sign of it slowing down. Investments in technology have made notification and payments smoother and simpler and led to a whole range of broader services.