Dec 8, 2020 5:00 AM PT Service outage detection website Downdetector on Nov. 19, reported that the Amazon Web Services (AWS) Internet infrastructure service, which many websites and apps use as a backbone, was having problems. Downdetector's historical data shows that AWS had also experienced problems on Nov. 2 and Nov. 16. "Crashes in the cloud are highly unusual," Kristin Brown, senior PR manager at Amazon Web Services, told the E-Commerce Times when asked about the Nov. 19 crash. Amazon's service health dashboard "indicates that everything has been operating normally...with no widespread disruptions," Brown said. "We have millions of customers. If there had really been a disruption of service, we would probably see more reports, in addition to the service health dashboard reporting the disruption."