Among the innumerable ways the COVID-19 pandemic has changed modern life is the accelerated shift of work, education and services to the online space. Now, 12 months into the ‘new normal’ of pandemic life, we’re accustomed to whipping out our phones to snap a QR code before entering a venue and Zoom calls have become a standard feature of the workday. For those of us who already regularly shopped, banked, studied and worked via the Internet, it was easy to adapt to telehealth appointments with doctors and video calls with friends and family.