The Spain Banking Customer Experience Index, 2020 How Spanish Banks Earn Loyalty With The Quality Of Their Experience February 11, 2021 Why Read This Report How well do leading Spanish banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of six banking brands in Spain that were analyzed as part of the European CX Index (CX Indexâ¢) after the initial peak of the COVID-19 pandemic. We also unveil trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts. Tags