Toronto ombudsman calls out TTC 'amidst lingering systemic issues' by Lucas Casaletto Posted Dec 14, 2020 2:01 pm EDT Last week, an independent investigator determined three TTC officers used excessive force against a man on a 501 Queen streetcar in February. Donna Lay Toronto’s ombudsman says she is deeply concerned and disappointed with the TTC and is calling for changes to its fare inspection system following a widely-seen altercation that was caught on video. Last week, an independent investigator determined three TTC officers used excessive force against a man on a 501 Queen streetcar in February. It was found that the transit officers’ actions were “impacted by their perception” of the passenger’s mental health and their perception was also “discriminatory on the basis of disability.”