And Bills would loose and since 2014 in sports Lewis Hamilton says he wishes Ferrari were closer to miss a days in the Formula One drivers championship Hamilton leads the field by $67.00 points with 4 races to go after a victory at the Japanese grown prate and the weather will be dry the softening with clouds and hazy sunshine took temperatures today around 17 degrees Celsius $63.00 degrees Fahrenheit get the latest news and support online a B.B.C. Don't. Slash 3 counties. B.B.C. . 3 o'clock it's one. Day It's. Now. On B.B.C. 3 Counties radio. Yes it is the final hour of the time for us to turn consumer problems like buy. The tickets when they don't they can give me any more information. And there's nothing like it into consumer results but they were happy. To say thank you Jonathan and I just want to say thank you on behalf of my friends. Say we bike like you shy and very grateful for your help thank you for advice about today's program. 84 year old husband's birthday naturist I'm struggling to get any sleep he said would you run your down. And I came to what I call agree. Making back. What I call 3 months Mary says the developer has rung me assigned parking space to visitors and no matter what she does they just won't change it back we have a real problem for people parking in it very Jack Baker Acted not paying. Those cases also to die. Linda and her 94 year old mother have a family. he holiday does all stuff for they need some assistance with and of course of you have a can seem a problem you can cool the team now it's oh it away you can text the show with any common so many the cases you hear it's 813 double 3 start your message read 3 see all and you can e-mail your consumer problems tootin j.v. As show b.b.c. Don't code out u.k. The j. a Show this morning so I mean people in the long johns on the long johns this morning was freezing look at it now glorious I think we're going to have to get 20 degrees again this week be thinking fantastic long why this continues the consumer of course to take your consumer calls on one below double a double 0 a new course can text in 6 comment on any of the cases you hear it 813 double 3 a good one to Linda good morning good morning welcome to the program Linda you know the you know the rules without naming any company explain what's happened to you OK I'm trying to do this briefly we went for a family weekend break in Blackpool Well that's a family come from Scotland so we booked the break with the company in Scotland. There was less self my mother is 94 my partner is just recovering from cancer. We went away for a nice family reunion break the hotel seem quite nice it will isn't too bad the shower room there was a notice on the side of the shower saying if you require some dude elderly please ask which we did because in a month's 94. They bought us up the towels to stand on as they don't have any Slipknot that was the start of it so just quite noisy and Taylor looked good. The night before we came away we've been out the wall went out to the room and my bed was absolutely soaking So we found a reception somebody came up went to the room up stairs in case there part that is the float or something. And he came back down and said no it's not the case we must have a burst pipe then you could actually say on the ceiling where it was you have the same problem before. The water was just sort of a steady trickle so the manager came back up his solution for that was to push the bed out of the way we didn't get change of mattress or anything and he took all that house and put them underneath the lake to catch it and soak it up so we thought well it's it's the last night my mother went in and bunk in with the other family and I had a spare bed in their room. They didn't have a room with family for the 2 of us so we said we would stay and Mike the best of it . He couldn't find any CLI bedlinen So we pull it down a day vital I don't think I cover. The lake was Deadly Game 6 of our past 10 so I went back down to reception is that OK we'll we'll find you another room the founders another one of the beds have not really known all the other bad as we pulled back the day via There were several patches of dried fresh blood on the day very obviously this is an acceptable with my part and with cancer she cannot risk infection of any color and so I took a photo of oh no i Pad went back down to the manager his brother still most of the way interested it'll in just said well I moved why that was we go in the morning on check out we're going to reception as I don't want to lug a compliant I said do I made to come to the holiday company said no and I will be able to hay for you before you leave and before we left absolutely nothing they were ignored or why a Miles I forwarded a mouse to the holiday ready company sent them to the hotel and I'm getting no joy from any of them basically trying one a ton of work 1st things 1st is your point OK you should be recovering from cancer the moment she's just had a stack to May finish the last session of came I've been along home since January so this response when I spoke of a say ready we've been sure Mannix she has been up to work so my mother can be paid for the bright. And she's she's slowly but surely So we'll just have a nice fresh. And oversee this dress she made it you know doesn't help absolutely So you know how much was this holiday said let me just remind myself it was you your pawn your mother who else was on the trip. Got them but they paid separately they paid separately Yeah so we're just talking about your your mother paid for you your partner and herself to go on this holiday how much was the holiday I think it was 57 I was actually looking I think that's what it was for 7 I K So I can see that from the list of things. Question mark over the provision of a slip map which is unfortunate they couldn't provide that the food was OK you were when you noticed this burst point you said that you or your mother was able to go and bed down in someone else's room but you and your partner had to stay in this room while the ceiling continued to leak into. The tiles on the floor of the Y. But didn't provide you know a clean. Sickly. Take did you did you saying to them you can expect us to sleep on a wet mattress can we have a new one place that he had no access to anything so we did the best he could and just. Basically. I don't I don't I don't think if you're staying in a hotel room with the ceiling leaking I mean I guess it's difficult isn't it if there are no more the bedrooms they can offer us everywhere else is Book Town I think if I was the hotel manager I wouldn't be comfortable letting someone to stay in a room where I had a leaking ceiling and because I moved. So eventually they moved to another room and he said in the other room they hadn't properly made the beds and one of them what had drawing blood on the Dubai Yeah like it was so fresh dried blood several patches old. About that someone is nothing to do with them because they have a limbo in from outside I was a little uneasy somebody much Mike. Bed up so why don't I cut this in the blood on the bed or they just come down it. Just doesn't sound like it from from what you're telling me it sounds like a pretty poor response from the hotel management to a number of these complaints I mean OK So 578 pounds for this weekend why Yeah what do you want from this well I've never had an apology and an apology would have been nice but we've actually quite rude about it. And I think some kind and we should have all the money that we should but we should have some kind of compensation for what's happened we're not going to I'm going to do way from the work compensation because listen to this program we know that we don't deal in compensation I wouldn't describe this is compensation or describe this as looking for a reimbursement from some of the cost of your holiday because you quite simply haven't got the holiday that you paid for you don't pay for a holiday where you have a leaking ceiling where you'd be left with a Soucie mattress when you move to a new room that you had blood on the on a do they when you found this drawing blood on the duvet did you immediately go downstairs and say to the manager you've just let us into a room that's got drawing blood on the Do they please can we have a new cover Yeah. And they said we have no access to any clean linen. We have no access to any old in the entire hotel was on beds. Yeah I mean. Access to the income but it just doesn't sound like a very good response to the problem in terms of a percentage of the money spent back as a reimbursement I'll be hesitant to try and come up with a figure now how many nights in total were you there. When OK So Mr Monday when we went down to breakfast there we don't see a problem still because there was a bucket being lined out. And did you have any of the 3 nights what I would call a successful where you were let into an ice cream room with nice dry bedding there were no leaks yet the 1st 2 nights are just my 1st cereal. OK it which case if the 1st 2 not the final night was not we had the least disasters and they weren't really able to offer you great solutions to the problems then perhaps we could be looking to speak to this hotel about about refunding for a proportion of your time there perhaps that the funding might do you think if you put this through hotel directly with you said it was the holiday company. Wanted a company Yeah OK and this was all inclusive bright but through a holiday company it was an all inclusive you had to pay. For your contract will therefore be with the holiday company I presume the money that came out of the account went to the holiday company not to the hotel yet so your contract is with them it would be then the on call this afternoon I put this story to them ask them what they made of the response from their hotel that they're happy to send their customers to and then I'll get back to you once so I know what kind of response we're going to get OK Yes thank you in the meanwhile and of course I've never been to Blackpool. Is it a nice place to go. Then out of Chile. This weekend or why not play for. Real. That was the. Fun OK a place that you go again. Right OK Thank you so it's all the people from Blackpool is into the program this morning but Linda was not usually keen in your post about the team else that we can do now in the meanwhile Monica's husband is 84 years old he's very fit and healthy yet so he loves his mountain biking but this is a big hit he's a terrible snore so he sleeps in a different room for more help with his very are mattress now recently as a present for his birthday Monica's daughter splashed out on a single pocket sprung mattress with a natural fitting to improve his O.B. It's still pretty quite noisy. The moment you come to the program for help as within just 10 days of the matches arriving he's not getting a very good sleep at school he said would you I come up and have a look at his mattress so he was moaning to be honest but so I went up and had a look and he said would you run your own down to so I can he did and I came to what has what's called a ridge. Making his back a key because he can sleep in it off to 10 days what's it going to be like off to 3 mum was a very good question we the company originally had said to Monica and her husband this was simply down to something on a settlement but was this a reasonable response we've been to speak to the company who sold this mattress and monikers but with us now morning to you want to go on Good Morning I'm sorry to be so rude about your about your husband's snoring but I confess I do I read about it many times well I am told. My wife says that if I fall asleep before her a particular about a pint it is like laying next to something of a steam train so you know I. Said my wife would sympathise with you wholeheartedly and I think it. Gets A Yeah I think I almost think she's been driving Yeah it's a not. We have a cat in the middle as well so just and he's how do you want to. Yeah well he's a fugitive he spends off the shelf so we bomb on fidgeting around and snoring is Honestly I don't know how I want to survive but there you are with the retailer we've been dealing with of course you know this well is Marks and Spencer. To this case to put a ton of work into open honest but they have finally came out with the following they said to me they pride themselves on offering quite great quality furniture but on this occasion they admit that they've completely let the customer down your husband they said spoken to you to apologize and I think that made you the offer of a new mattress replacement mattress or a refund for the cost of the mattress and you were left without option. If you decided to do. I went to the refund because basically we lost confidence in it you know after only 10 days of it like that I have after only 10 days what was it going to be like 3 months 4 months down the line. Company refund and has that money been put into your account yet well it will be put into my account to be put into the account of the person. And has she checked the money back I haven't checked with she sort of recovering from a lovely wedding. Fair enough as your other priorities Well yes I will get in touch with the soft. Money Account Well I'll tell you what we'll do them. Down To be honest that Marks and Spencer will transfer this money I've got no problem so are you prepared for given the. Idea of the guy who I spoke to one of the chief executives and I said all you promise me that you if I let them actually go which we did last. They came in to write. What they pay the money back into Anita's account and they said they promised they would so. I know we believe them to give much we give them a half the horn and given the OK yes that would be that would be fun to do. And we'll stop at there and give him the rest of the home with the money in your daughter and his accounts OK. Brilliant will speak to you very soon thank you very much want to come to me counties Radio 7 is the only. Bringing you the schools and office stories from I don't like football teams in the . Country tonight the non-league show on B.B.C. 3 counties ready. Yes it is the J.V. a Show on B.B.C. 3 Counties radio team we are in for Jonathan Vernon Smith taking your consumer cool Still to come this morning some really interesting cases to me speaking to Gavin Gavin Gavin told me they had some flooring laid in his house and after about 6 or 7 months he'd noticed that this flooring and started to lift did start to peel away and he contacted the company who installed this flooring they came round they pulled some of it away and found that it was very damp underneath the flooring he says since this time many many months have passed they've not come back they've not offered to actually finally change the flooring he was getting really frustrated he was worried that he's going to be left with this down throwing food good I finally managed to get hold of the company that sold this flooring will have news for Gavin later in the program but in the meanwhile back in June Dave the nice wife went to Brighton for the weekend but you just the be used the doctor told crossing and since Dave struggled to make the payment work on his mobile phone he went online the next day and he paid in full but he came to the program as it would appear that he's now being pursued for the unpaid Find a week because. She 1st saw her got kissed by heart and now began the day. For the pipe that Celeste. Alexis. Because I. Cannot find them up. And I said well by terrorists who were. Going to sing a 115 point one. Would they said there is a grace period for 1st time offenders who full found of the dolphin crossing finds but he actually thrown away the letter in which this grace period was explained so I've been to speak to the don't challenge teen to see if we can sort of sound days but with us now Morning Day Boy Good morning welcome to the program what is highways England to manage the don't charge and they said to me the following day they said that they committed to dealing with him for fairly and to try and strike the right balance between being absolutely clear that drivers need to pay their daughter charge whilst giving the maximum opportunity to avoid a penalty that's not the way they manage the system they so they recognise that you tried to pay for your crossings and this was the 1st occasion where indeed you had paid late and therefore they were completely happy to cancel your penalty charge it was good news to say that they hope this is a result of the mountain to your satisfaction and they want to remind drivers not to ignore letters about Dot charging Foresman as this case could have been resolved in a much earlier stage they said they've cancelled the penalty they've accepted payment of the outstanding crossing at the original $2.00 pounds 50 right but they say Dave they paid I think twice it was a remaining 5 pounds on the account. They say they're happy to leave on their future crossings are you happy for them to do that would you want to get that money back. And that they go right through and so nothing to pay 5 pounds in the bank for your future crossing you make sure that you do have some evidence of your crossings make some do you go so you can make sure that you can demonstrate that 5 pounds easing your accounts and I guess you can call it a hole on. Thank you. The reason if you have it can seem a problem we can do the same for you. B.B.C. 3 Counties radio. The phone number again oh wait. You can see McCool's completely free in the meanwhile his. B.B.C. Radio. 11 B.B.C. 3 Counties radio. Listeners on the clockwise M $25.00 Some is going on a junction $23.00 on the clockwise carriageway a queue of traffic there in fact it is an accident no previous one of us have literally just found it on the camera and it's an accident just before in fact just after the exits left for clockwise or 233 far engines are already on the scene and I think it's quite a serious accident looking at the cameras the fire engine is about access the most way from the opposite direction and so clockwise M 25 blocks a junction 23 and because of what looks like quite a serious accident on the clockwise carriageway. On the situation there is also delays the wrong also delays rather clockwise approaching $24.00 pas Wallace because of an accident as well as a breakdown the accidents there is gone to the still a broken down lorry in the left lane the M one is coping well on to the trains delays of half an hour on the East Coast Main Line because of signal problems of Wakefield West Gate. B.B.C. 3 counties ready or. The beds carts and bags this is B.B.C. 3 Counties radio. It's half past 11 I'm late new the headlines environmental experts are warning of catastrophic consequences and less urgent actions taken internationally to limit global warming the Intergovernmental Panel on Climate Change says governments must phase out coal and individuals need to embrace changes such as eating less meat and driving electric carts for men from Watford have been jailed for unarmed robbery at a launderette in Essex a 5th man from Milton Keynes he was taking part in the robbery was killed when the launderette own a Ford back. New figures from the Institute for Fiscal Studies suggest that 40 percent of young people in the U.K. Are unable to buy even the cheapest homes in their area the chancellor could boost home ownership by offering a tax break for landlords who sell homes to existing tenants and more than 8000000 people watched the 1st episode of the new series of Dr Who last night it featured Jodie Whitaker as the 1st female doctor in sport Lewis Hamilton says he wishes Ferrari were close to 2 Mercedes in the Formula One drivers championship and will to lead the field by $67.00 points with just 4 races to go and the weather wil