Transcripts For BLOOMBERG In The Loop With Betty Liu 2014020

BLOOMBERG In The Loop With Betty Liu February 5, 2014

We just experience. It is. We have seen three times as much snow on average. All of it has a huge Economic Impact especially on the airline industry. In january, we saw an incredibly number incredible number. We have seen an Economic Impact sales figures were impacted in january due to the cold weather. Impact on people going out and shopping for cars. His shadow. Il saw this is obviously happening. Weekend . E expect this will it continue like this throughout february . Serious, real data. I would like to think i am more accurate than the groundhog. We are looking at a long winter so far at least this week. The first week of february, three storms in one week. One came conveniently after the super bowl, was fans are happy about. That one that canceled 2000 fights on monday when people were trying to get back. Another one today and it possibility of a third storm on sunday. Predictions have been all over the place. It is still a few days away so it is difficult to call. I do not want to depend on the groundhog even when he is right. I will get you caught up on other headlines this morning. Greece could be getting more help in the european union. According to knowledge of the situation, the eu is considering extending maturity on loans up to 50 years and lowering Interest Rates. It has already received 240 billion euros in bailouts from the eu and could receive more in a future package. A strike in london causing chaos for travelers. For a secondiking day. Usual, later than downsized line closures. Googles recent stock surge is paying off for investors but also especially for eric schmitt, executive chairman. He received a compensation package of more than 100 million in equity that will invest, starting in 2015, adding more to his 10 billion network. He will also receive 6 million as a cash on us later in the month as a recognition to his contribution. Chance elation, eric schmidt is rich. Are joined by one of my favorite guests. She was the longestserving female of the u. S. Public cleat traded company. She is also on the board of the washington think tank, center for american progress. Welcome. I want to start off with news of the day, about a drugstore we know well. Cbs will stop selling cigarettes beginning october 1. 7000 Stores Across the United States. The company says it will release 2 billion in revenue in a loss of sales. The president immediately came out and praise the decision saying, as one of the largest is s resell farmer retail pharmacies there you have it. President obama has come out in support. The question will be, will shareholders . This is important for cbs. It is a branding exercise. As a woman who truly understands brands and wellness, what do you think . Interesting both cbs and walgreen have been trying to reinvent the concept of a junk store and think about going beyond just giving flu shots to, how do they become a part of daily health needs. Wasboard seems to feel this a strong way to reinforce the Healthy Living brand. It puts pressure on walgreens. I also think there is an interesting question that comes from when you substitute judgment for your consumer judgment, where do you go after you started down that . He stop selling candy and soda. There are people theyd that people that do not like that they sell condoms. You cigarettesen become more dominant, which are much healthier . Do they go back in the business or stay out of the business . It is a big step. Cbs changed the symbol on their twitter handle to the no smoking sign. Theyre going to use it to as ae bigger and use it platform. They are. The question is how much money will they lose . They quoted a figure of 2 billion. Direct sales . Exactly. If i walk into cbs to buy a tobacco product, i will also pick up a gatorade and i see a People Magazine and i did not think about. I honestly think when you walk into the store to buy Tobacco Products, a lot of people walk out with a number of other products they did not intend to buy. People go to walgreens and bring the whole checkbook with them. Yes that is the other thing people people who buy Tobacco Products do that on a regular basis. They are now not going to go to cvs but they will go to walgreens and 7eleven. The question is, it will be harder to make a decision to not sell those things when they see their bottom line rising. They clearly want to do something to change their image and change their brand. Are you tired of hearing all this branding talk . I feel like here we are at the Holiday Season and every celebrity wants to be a brand. Playboy has been one of the most from and its american iconic brands for decades. Fact we talkat the about branding as important now . I do think the word is overused. It is used as if it is the same popular the name of any product and that is not the same thing. Is ad Airlines Transportation company and version is the brand. Reeboks is a shoe company and nike is a brand. A true brand has an emotional connection with consumers. A personality and attitude that makes it relevant and transferable across product lines. Often, when people say they have a brand, what i think is, you do not really. You have a successful or not so successful product. But i think thinking about all the aspects that go into how consumers perceive your company and your product, that is not going to change. The broader issue of social responsibility, clearly what cbs is thinking about, everything i see tells me younger employees will make choices about where they go to work based not just on the job they are applying for, but what they perceive as the companys broader responsibility. When i think about brand, i think about cocacola. Known one of the most well brands in the world. But i also think about diabetes when i think about cocacola, especially when i read the cbs story. How do they go about making their brand better, when their products are probably causing a lot of people in the longterm disease . It is why a lot of soft drink companies have tried to do line extensions that are lower caffeine, because they want the brand to be a number of that is not just in the high calorie, high caffeine and sugar water space. It is also true those companies have made a push into the non soft drink businesses, which have been their growth, whether it has been vitamin water or other kinds of juice that the consumer is gravitating towards, away from the classic coke. And ultraluxury rant, an aspirational brand. I do not know a woman who does not want to go to an Italian Ranch resort destination spot. And what do you need to do to make it a destination for men, a product that is not just ultrahigh end, or is that enough . Itself, turning 35, they were really the visionaries for healthy vacation concept. It appealed traditionally two men because there is everything from a rope course to intense training and if youre looking on marathon, and 25 or 30 of the guests are men. What theyre doing that is exciting is take great content they have, whether it is work on sleep and stress or healthy weight, and extended the on just physical properties. You could, at home, do things like personal coaching from a nutritionist. We are talking about delivering fast fresh food. The ranttself allows to go to more of a premium bit brand that is accessible who has not gotten the chance to go because it is not inexpensive but also because it takes time if you are a busy mother to go for five days. We will talk about this and a lot more. We are here with the executive chairwoman. She is here for a full hour. Still to come, we will talk more about the food business. We have the ceo of Food Services business plus, kristi will tell canyoncanyon ranch and resorts are making healthy menu available. And we will talk about a little bit of the service business. Stay with us. \ we added 170 5000 jobs in january, less than forecast. Economists were looking for. Mike standing by. What you think about these numbers . It is not good when you look at the breakdown. Lower than the forecast. The question is, what is the relationship between the forecast in fridays jobs report. You can see 230 8000 last month and 74,000 when it came to government data. Report thatng at a said we lost 12,000 manufacturing jobs. That would not be good news. No jobs in financial activity. Pretty much all the game in construction, Large Businesses do not add many jobs. 75,000 small business. Not a great overall look at the employment numbers. We will have to see how this all plays out friday and whether or not it still holds. The question is, did the weather influence this report and Fridays Labor Department report . Storms came in january on either side of the Labor Department survey. Ofy count the whole month the survey. It will be interesting on friday. It has been a better predictor over the last year. It has given us a good clue as to what were going to see. A big failure last month. Everyone is looking at it and saying, what is this telling us . We got many factoring, it was not good dues. The number went down. At 10 00 this morning, we will watch to see with the Employment Index says there. Thank you very much. It does. Now we are joined by the ceo of global provider of food and facilities. Might recognize a few of their clients. Eric is the ceo who joins us now from philadelphia. We still have chrissy with us. Lets start off. You went public in december and coming out with numbers today. We are looking to Corporate America to give us an understanding of where we are in the economic recovery. Tell us. We announced a great quarter. In terms of based topline growth and Margin Expansion and double digit operating income, which led to stronger earnings. We were encouraged. It was our First Quarter as a public company. Not only were we pleased, as we look forward, we continue to see bright prospects for our business and we are encouraged. Where . If you look at our business in the quarter, we saw very broadbased growth. If you look at north america business, that grew seven percent, International Business grew seven percent led by strong doubledigit growth in emerging markets. 21 growth in china. Our uniform business grew as well. We are in food facilities and uniform services businesses. We are seeing broadbased growth across geographies. I wonder how you respond to the news that they will not sell cigarettes at cbs. You are huge on ethics and wellness and community. You also have to sell beer and broth in stadiums. Youdo you respond . If are selling any type of Consumer Product today, you need to be very sensitive to what the consumer wants. Citizen todayrate is focused on health and wellness of employees and consumers. ,e have a wellness platform wealthy for life, and it is a approach to making sure we have the right food offerings and the right education around nutrition for our clients, and a Wellness Program that, to us, is part of what we need to do as a good citizen. We want to make sure the consumer has the choice to to eat. Hat they want can you feel the increase in the importance of healthy . Definitely. I think trends are permanent and you see it at all levels. You see it among baby boomers who want to stay young longer. You see it among our parents generation where we are concerned about their health. You see it among young people much more tuned in to healthy lifestyle. There is talk about the invincibles and young people and whether or not they will opt into insurance programs, i do not think it is a failure to appreciate the importance of Healthy Living. That is very embraced by the generation. You have seen it among employers and that the government level. The awareness that, in many ways, we do not have a health care in this country, but we have a sick care. To theu get sick, you go doctor and you either get a prescription or a procedure. What were trying to do is radically change that, whether it is the food we eat or help people understand sleep. These are big changes. Let me ask you, you ran pepsi bottling and now youre running a big corporation. You have got to look at the bottom line. You offer expensive Wellness Programs for employees. Do those pay off at the end . You have to satisfy shareholders. Aroundmission is enriching lives. We have got several constituents that are at front and center. Employees and shareholders. From a health care standpoint, it is very important we make sure we have two major strategic thrusts. It is important our employees are front and center. For us, they have to have quality choices at affordable options within those choices. That is what we focus on. Populations on health and their overall wellness. That is what were are trying to provide them. Does the move by cbs put pressure on you . There are customers that want to go buy cigarettes every day and they decided that was not the right thing to do. People go to stadiums every day and want to drink supersized sodas and beer and hot dozen that is not the right thing to do for their bodies. We are big believers in the marketplace that it sets the table. I listen to what Consumers Want and what my clients want. Then we will go deliver that. What is important to us is across literally every venue we provide services to, there are Healthy Options for those consumers that want Healthy Options. We want to make sure under the Healthy Living wellness platform, that we continue to provide innovative food choices for those who decide. Thank you. With us andl stick we will continue to talk about all of these issues, branding and wellness and canyon ranch. When we come back, we also have to talk about struggling retailers. Jcpenney and radioshack, they both ducked in the mud. We will find good advice. The queen of branding what she would tell them to do. Lets get a check on futures. I thought, we had a great day of cheap in japan. You can see down about a quarter half of a percent, really, adp numbers were not good. Everyone is tense right now. They want to be in recovery but we are in a recovery without confidence. The moment we start to hear anything slightly negative. I am waiting to see what cbs numbers look like after the bell. They might be doing the right thing culture early. If you are a shareholder and you know you could believe in 2 billion of the bottom line, it is an issue. Still here with our guest host. The executive chairman of canyon ranch. We have now got to talk about a couple of retailers. Jcpenney is a favorite of bill ackman, find the most in four months after posting Fourth Quarter samestore sales that missed estimates. The company is shutting stores a 75 stock price decline in the last year and it is not the only one. Radioshack, a favorite of maps, will close 500 Stores Within months. They do they should not have spent all of that money on super bowl ads. Julie hyman is here with more. What do you make of this . Lets get to jcpenney. Shares fell to a record low today. Samestore sales were up. They did better but they were not up enough. That seemed to be the crux of the problem. Most analysts were looking for double that. You are looking for a very low base. The same sale fell 32 the prior year in the same quarter. If youre looking at dismal numbers like that, you think you would get better than two percent gain off the base. It is a gain, but a small gain. It does not look like a trend. It would have to look like a to giver the market them credit. Unless we just saw a video of those stores. All empty. I do not see any reason to go to jcpenney. That is the problem. They are caught in the middle between true value, effective discounters on the one hand, and the upscale and more Specialty Stores on the other. There is not for most consumers a compelling reason to go. They alienated a lot of core customers when they went through all the bill ackman inflicted changes. Becauset in it anymore his influence went so very badly in the company and mike is trying to let me ask you what you think about what ron johnson did there. Do you think he needed to be given more time . The guy did genius things for apple. Or do you think you strategy would never have worked their . There . It is it is true it was a challenge to have a Customer Base and go so far upfield because, at a different retailer with a different Customer Base, the straight the same strategies work. I understand they did not do Much Research or the kind of slower rollout that would let you get consumer feedback and let you move the consumer with you and let you build a bridge from where you were to where you want to be. It is hard not to conclude there were strategic mistakes made. Think about playboy for a moment. The fact you could go to a Halloween Party and women are dressed as playmates all over the place. You would think, this is a mens rant. One might say it objective eyes women but it does not. How do you change the channel . One of the things we found out early was that as the generation younger than mine came of age, those young women who had been the beneficiaries of both the Womens Movement and the sexual revolution wanted the benefits of both. They want to be sexy and powerful. That is right. They did not see they had to dress like a man to be successful, they did not see that they could not go out to a club and look and feel sexy. For them, playboy and particularly the rabbit head, was a really appealing symbol of sexy sophistication and stylishness and that gave us permission to start to explore extending the brand through womens apparel and jewelry and accessories. When i left the company, we were doing 1 billion in retail sales. 80 of it were womens products around the world. That is an amazing figure. Go back to radioshack. The opposite of sexy. This company at the break, i said, i do not know what i would buy. I love remotecontrolled cars. Speaker wire, a wifis base. It i

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