communicate. when we heard over the walkie we were thinking like is this a drill? but we saw the mall security say get us out of the store. so i dropped my things and i grabbed everybody and ran. >> were there people crying? describe that emotion. >> first we saw people running to the door. the employees were wondering what is going on? they just told everybody to get out. they are grabbing their kids and stuff and dropping their things. we reacted the same way and just ran. >> did you see the gunman? >> i didn't see them as much as they did. you could hear the gunshot a mile away. >> you knew it was a gunshot not a fire cracker? >> at first we were like what is that sound and heard it over the walkie. we got to go. gunshots fired. we ran away. >> at that point as i'm hearing from the staff here. it was amazing the police