presence you had here immediately. so many of them were scared. they have been at the bank of america bank branch just waiting. there is the entire staff scared by what they saw here. at this point, the mall is surrounded by police. and again we don't know if the gunman or multiple gunmen are still inside the store. that it's what people are waiting to find out. >> i want to check in -- excuse me. i want to check in with shawna who is outside the mall. where were you when you heard the shots? tell me what you heard and saw? >> i was outside the mall and heard three shots being fired and all of a sudden you see people running out. >> so -- i'm sorry, how many shots did you hear? >> three. >> and how far away from you were they? >> how far away were what?