constituents talking about how they are getting dropped from their own plan. let me show you one example of that. >> what do you say to mark and lucinda in my district who liked their plan and it is being terminated and now they don't have health insurance. >> insurance companies cancel individual policies year in and year out. they are a one-year contract with individuals. they are not time plans and not an employer plan. >> let me move on. >> i will remind you some people like to drive a ford and not a ferrari and some people like a solo cup and not a crystal stem. you are taking away their choice. >> for seemed like the secretary struggled to explain why there is so much confusion and why people are getting letters saying why people can no longer have the health care they had. leading the witness to try to get her to clarify and the gist