numbers. when asked, we were sent this document, and the dates and the future and scheduled date and various readjustment fs for the no-show or the cancel by a veteran. according to statement from the v.a. this methodology allows v.a. to capture the full wait time experience of the patient. sources involved in actual schedulinging tell cnn it is just confusing. >> the staff who are telling us that what they think they are seeing is recalculations, number manipulations to paint a rosier picture than it is. >> absolutely not. i wouldn't stand for it not for a minute. >> the new leadership at the v.a. says it will not stand for any retaliation against the whistle-blowers who come forward to point to veterans who are treat treated unfairly, but in preparing this report, cnn has