anyways... i've got their app right here, i can troubleshoot. i can schedule a time for them to call me back, it's great! you have our number programmed in? ya i don't even know your phone anymore... excuse me?! what? i don't know your phone number. aw well. he doesn't know our phone number! you have our fax number, obviously... today's xfinity service. simple. easy. awesome. i'll pass. you said, you know, it's easier to talk to your mom on the radio than it is -- >> oh, yeah. >> i wrote a book with my mom by email and it was just us asking each other questions and it's -- it was done by email because -- >> how mind-blowing is that? >> it's so much better than asking face to face.