>> we have experienced shocking deaths, before. jfk, a perfect example. but nothing like this and on this scale. >> it would have been a big challenge for tony blare because he was a very new i prime minister at this point. there wasn't a sort of rulebook about how to deal with anything like this. >> the people everywhere, not just here in britain, everywhere, they kept faith with princess diana. they liked her, they loved her. they regarded her as one of the people. she was the people's princess. and that's how she will stay, how she will remain.