the flap wouldn't open. >> her first thought contact her family. >> i wrote to my husband we can't land. one landing gear went down. they are trying to tucks it before we make an emergency landing. then i wrote to him no announcement from the pilot yet. i love you. then i wrote we are crashing and that's when i turned off the phone. i kept thinking of my kids and my husband. they were going to lose me. then i thought back about 9/11 how families left messages for their loved ones so i texted each one of them that i love them and i turned the phones. >> what she heard next she will never forget. >> about 200 feet before we hit the captain comes on the speaker yelling crash, crash, crash. she's yelling stay in position