and if anything happens, don't forget about the new xfinity my account app. you can troubleshoot technical issues here. if you make an appointment, you can check out the status here. you can pay the bill, too. but don't worry about that right now. okay. how do i look? ♪ thanks. [ male announcer ] troubleshoot, manage appointments, and bill pay from your phone. introducing the xfinity my account app. thanks to the efforts of the u.s. military's computer forensics lab, investigators were finally able to read what was on the floppy disk. the ones sergeant snodgrass had tried so hard to destroy.