already tilted too far for the majority of passengers to move or to deploy lifeboats. five minutes later boat traffic control urged the unidentified crew member on the radio to prepare for evacuation saying please put on the life vests and get ready as people may have to abandon ship. then after 30 minutes, both encouraged the captain to take charge. the crew member questioned the retreat asking if passengers would immediately be rescued. and now the grim task of retrieving the dead continues as families angry and anguished wait for news. >> and families are asking why it's not happening quicker. they're making a lot of criticism saying that all the bodies, or at least a chance of looking for survivors should have happened already. but i did speak to one guy who said visibility was so bad, when he was out there he couldn't even get in the water. he said when he came back to the harbor empty-handed, he couldn't look at the families.