not entered into computer systems. and how did it affect the american soldiers under the va's care? like a 71 year old that went to the e.r. on september 28. he was told he needed to see a doctor urgently within a week. >> they call me december 6th. he's dead already. i said you're late. >> he had stage 4 bladder cancer undiagnosed. we know the va itself knew of some problems with delays in waiting lists for at least six years now. data keeping issues going back nearly a decade. in 2010, a va memo called for immediate action to identify and eliminate inappropriate scheduling practices sometimes referred to gaming strategies. this is not patient centered care. the memo bans using paper logs for appointments. again, this was four years ago. now being held by some partly accountable, the white house