lives. he said moments ago he was going to remove the senior leaders of the phoenix va medical center. again, you're looking at live pictures. you're looking at pictures from that event as he spoke moments ago. cnn's erin mcpike is at the conference of homeless vets and has been listening to those comments. athena jones in washington and our own drew griffin whose reporting broke this story and ignited this national firestorm. i want to get to all these guys, first to erin mcpike. erin, shinseki said what he was going to do, how he planned to fix the problem. much of it seemed to go over well, some of it didn't. what's your assessment from being there? >> reporter: don, he got long ovations, both at the beginning and the end. much of the speech was about addressing the strides that they have made to address