and had enough personal experience to help her. but i was wrong. i have heard charlotte and her lawyer, and i understand what they are saying. but they read into comments that i made and draw inferences that i never meant. they ascribe motives i never had. and simply put, they heard things that i just didn't say. charlotte, i want you to know that i am truly and deeply sorry. i brought my personal experience into the workplace, and i shouldn't have done that. i was trying to help. obviously i didn't. i am even more sorry that i further complicated the situation. my goal was the exact opposite.