and then -- there's just not something that you can give back to the families, no matter how hard you try, there is just nothing that you can give back. >> the coast guard has called the investigation into what happened incredibly complex and said it will take time to determine what went wrong on board. thanks for watching "the whole story." i'll see you next time. ameri' looked brighter. r we're dealing with an emerging infectious disease. we have it so well under control. [reporter] none of us could have imagined how the coronavirus would come to dominate our lives.