here's the sound. >> the liu family would like to express our gratitude and appreciation to the police department, our neighbors, the entire new york city community, friends and co-workers for the help and support they provide. we would also like to express our condolence to the officer's family. this is a difficult time for both of our families. but we will stand together and get through this together. thank you. >> hard to imagine. you hear it in her words. you hear it in her words.