The email suggested shinseki was also fudging emails to delay care. Shinseki said quote, if true, the behavior outlined in this email is unacceptable. Drew joins me now with more, what do we know now . Anderson, this is yet another hospital that is manipulating the fact that veterans are waiting months to get care. This time someone put it in writing, a v. A. Nurse who works as a scheduling coordinator sent this howto guide to federal employees on how to cook the books. The email describes in detail how the clerks can meet the v. A. s internal goals, anderson, for scheduling days. The coordinator admits in the email, yes, it is gaming the system a bit. But you have to know the rules of the game you are playing. And when we exceed the 14day measure the front office gets very upset. Anderson, late this evening cnn tracked down the new whistleblower who says she is the one who wanted to make this email public. Lisa lee worked for the v. A. In colorado, connected to the cheyenne system. She says she is coming forward tonight for the first time because she is concerned Veterans Health care is at stake. We were being told to game the system because it made cheyenne look good. We were sat down by our supervisor in the Conference Room who opened his laptop and showed us just how to schedule so it looked like it was in the 14day period. So it was all verbal when i was down there. And they would keep track of the schedulers who were complying and getting the 14day schedule, and those of us who were not doing it. It is amazing they were looking at who was and who was not gaming the system. Cheyenne seems to make it the system, this practice of delaying care and hiding the delays has been a part of the practice in the v. A. System. This is the exact system, a clerk working in san antonio told us about it last night where he says he was encouraged to cook the books on veterans wait times just to make it appear that veterans were getting timely appointments when in fact on your show last night, he said these vets are waiting months. So it could be months and looks like 14 days. It could be three months and looks like no days, looked like they were scheduling the appointments so scheduling the books, fudging the books the v. A. Doesnt call it that. They call it zeroing out. Zeroing out. Anderson, all of our sources tell us this was widely known what was going on. Congressman jeff miller who heads the Veterans AffairsCommittee Says that the problems now with the cheyenne v. A. Were well known that the v. A. Should have been on this long ago. And said the late response from Eric Shinseki to put this in play, while he wrote the email on paid leave, while he wrote the oig investigation. More of a kneejerk reaction to tough Media Questions than anything else. And let me ask the questions you have been asking for an interview the secretary shinseki for six months now. Every day he is ducking and diving everywhere. And he responds today . They are not even acknowledging my asking for an interview. They simply do not respond. It is like a nether world. Unbelievable, and yet he gives interviews to people who have not been on this story as much. Thank you, well keep at it. More breaking news, right now we just heard of a near collision between a u. S. Passenger plane and a drone. The two coming so close that the pilot was sure he collided with it. Apparently it happened in late march as the commuter jet was approaching tallahassee, florida. Joining me now, government regulation correspondent miles obrien. So renee, why is this happening, and why are we just hearing about it now . Good question, a potential deadly situation, a drone nearly crashed into a plane and could have taken it down. The faa is describing it as a near collision some 2300 feet over florida near the tallahassee florida. Of course that is well above the typical altitude of a private drone. As far as what it looked like the commercial pilot described it as a fixed wing aircraft that looked like a model replica of a phantom jet. We do know this sort of near collision is rare. But as far as why it is taking so long i did ask the faa just that. We should note that it came to light because the faa official was speaking at a drone conference just yesterday and started to discuss it. So it didnt come by way of a press release. When asked why we didnt know about it before because the incident happened in march the faa could not immediately answer, anderson. Do we know who was flying this . At this point, we dont know, they are still investigating who was operating it. Who was behind it. We know it was painted in camouflage, but who was behind it is still a mystery. So there are rules in place for this size of drone . Well, not this size of drone. The faa has been spending time trying to figure out how to put big drones, predator seasons in the International Air space. That is a regulatory process under way. Now, for the smaller ones were talking about here there is basically a letter of understanding, a circular that came out in 1981 which is circulated among the clubs, saying keep it at a certain level. It worked out fine for years. In case you have not noticed anybody can buy a drone now very easily. Theyre very easy to purchase and fly. Doesnt require a lot of effort to make them work. And this industry has exploded beyond the ability of anybody to regulate. Right, and these drones, typically they dont have a transponder or show up on radar, is that right . No, that is the problem, there is nothing about these drones that fits into the faa system, they dont have the technology to integrate them into their air Traffic Control system, unlike the bigger drones where theyre working on how to figure that out. What you have is a selfregulating industry which worked out when it was small. That is a much bigger drone were looking at there. But with these smaller drones, when you have these many people who own them youre bound to have some very stupid person do Something Like that that were talking about here. And it really could have huge consequences. Renee, have you heard from pilots on how they feel about sharing air space . And do we know the number theyre talking about . This is the estimate from the faa, they estimate in the next five years well see 7500 drones flying into the u. S. Air space at any given time. 7500, wow. Yeah, at any given time, imagine all that, fitting that in with the commercial air travel that we have. At this point we know that the faa, theyre working on rules so that they can safely integrate these smaller drones that are everything from what these hobbyists use to the larger drones that can be as big or have a wing span of a 737. And theyre capable of flying some 60,000 feet in the air. I mean, that is the wide range. The rule theyre trying to get in place here that can be applied to all kinds of drones. As for pilots, theyre really worried about sharing the air space with the drones because they believe it spells disaster. They say the accident rate for these drones are pretty high. And the faa that alerted people, they say a jet drone could be a catastrophe. Well, would it bring down a plane like the sully flight where they hit a whole flock of geese . Yeah, you might very well lose one engine. But the aircraft, with a reasonably professional flight crew could have landed the plane just fine. Having said that you dont want these drones above 400 feet as the faa has prescribed. You know, i bought a drone recently, and it just tells you to go up and have fun. It will go way higher than you want it to, to be comfortable, the faa does not have the capability to police these smaller ones. Be sure to set your dvr, coming up, it looks like everything the investigators are relying on in the search for flight 370 could be wrong. New analysis suggests the investigators may have been looking in entirely the wrong ocean. The latest and why some experts are coming to that conclusion next. Also ahead, more tape released on Donald Sterling. Everybody seems to be recording this guy. He says he is not racist, he is just jaealouaiealousjealous. Well explain ahead. Hi, im jay farner, president of quicken loans. And were here in detroit michigan helping folks refinance their homes and save money. Does it make sense to refinance right now . A lot of times we can lower the monthly payment, we can consolidate debt. 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That is from a magazine, very smart people using some not so simple math say that investigators may have been looking in the wrong ocean. And that the pings may not have had anything to do with flight 370 at all. Scientists and investigators are going back to the drawing board looking at the satellite signals sent by the plane saying it just does not add up. We are joined live with miles obrien and cnn safety analyst, david souci, author of why planes crash and author of safe skies. And you wrote that the inmarsat analysis doesnt make sense, that is a bold statement. Can you tell us why you say that . Well, it is hard to lay it out briefly but basically the way i described the satellite pings is that it is sort of like playing a game of marco polo over 22,000 miles of space. You get a little bit of information about where it is every time it sends out the satellite requests to the plane. You can tell how fast it is moving towards or away from the satellite. And that gives you enough information to kind of start to piece together information on the possible flight paths. That is the analysis that Malaysia Airline released, done by the british company, inmarsat. But there are back pieces you would see in the data. And the data they released doesnt have those characteristics. Have they released all the data . No, they have not released basically something they released is sort of down stream. They released their conclusions in a very partial way. They have not released the raw data or explained their model. The experts have been trying to figure out basically reverse engineer are the raw data and figure out what model theyre working for. And they are very vexing problems. David, it is amazing after untold millions in searching that this may all just be completely wrong. Do you buy that . You know, it is hard for me to buy. But after talking with ari and i spoke also with Michael Exner and folks who have been a part of this report, these are not people who are just taking a swag at this. These are the pros, people who do calculations like this, devoted to it. To have them come out and say this is wrong, there is information that doesnt make sense. All the reason more now the malaysians need to come out with the information, talk about the satellite delays and things these folks need to do to verify it. Have the outside look. Miles why wouldnt inmarsat just release all the data . It is not their purview, anderson, i suspect if they had their choice they would. But weve seen the malaysians and their track record on the information. There are customs and rules that go along with the accident investigation. One of the rules is you hold back the information until you have the final answer and release it. That may be the norm. It is time to break rules. This is an extraordinary event and we have great experts the world over who are looking at a percentage of the picture. We dont even know what percentage of the picture, what has been held back. And are coming up with holes. Those might be real holes, a fact of the function they dont have the real picture. All the real reason for the malaysians to do what i think is morally, absolutely mandatory at this point to release all this data for the families who are emotionally wrought. The passengers released an open letter saying we implore the malaysian government to release and share the information of the inmarsat ping data. Do the malaysians seem at all inclined to do that . And do you know if the outside experts, theyre looking, have they reached any kind of conclusion . Are they pointing in any direction theyre talking about . Some of the experts will have different opinions on that. I think ive been trying to get information from the malaysians. These experts have been trying to. Lots of journalists have been trying to and they just have not been getting anything. I think some of the experts have opinions about where the plane could be. All of those conclusions ought to be put on hold until we can actually understand the data that the malaysians released. It is very baffling. They have been releasing the information in a partial way to sort of give the impression they know what theyre doing without the data even being full enough to make sense and verify that they do know what they are doing. It is worth noting they said the pings on the alleged route this plane took. So what do they now say about the pings . Im not sure what the latest claims are. There are report circulating that it could be data under water. The pings really lend skepticism that it is actually from the plane. David souci, do you agree with that . Yeah, i do, we have been talking about the convergence of facts, the new math, stuff weve never done before. We admit that. You talk about the pings, the frequency is off, the information contends it is the pings. Until you can say differently, but as of today i have been taught differently. There are fishing nets, pings that put doubt in me that these pings are really from the aircraft at this point. So now we have two pieces of information that together add to their confidence but separately in doubt. Miles, i saw you shaking your head when ari was talking. Well, it is highly unlikely this is a ping attached to a marine mammal. Any scientist worth his salt is not going to ping repeatedly, you run down your battery and data. Whatever happened to that sub, the tireless, was it in the neighborhood doing some sort of sound i sounding at 33 kilohertz, the fact is they have something theyre not sharing. Do they have defense radar information to lead them where the information went . I would call upon them to release that data now. And what about the chinese who had a ping sounding that they heard prior to this ping sounding that were talking about . We never really followed up with that one, did we . So i think there is a lot of information held back here, sometimes because of secrecy, sometimes because of customs in the case of the malaysians. It is time to lay all of these cards on the table for the sake of these families. It concerns me that the chinese releasing the ping, showing a bunch of guys with the zodiac. It looked like a photo op. But having said that why dont they release the data anyway . It is fascinating, thank you, great reporting, miles obrien, david souci, thank you for joining us. And the search brings to mind another flight, when it took a year for the mystery to be solved to find a plane in the United States. In the end it came down to not charts or technology but a hiker happened upon the id. Randi kaye has more. Reporter it is september, 2007, Steve Fossett takes off from the flying m ranch in nevada, promising to be back for lunch. But that is the last anyone sees of him. The best way to characterize this is looking for the needle in the hay stack. This is 10,000 square miles. Within hours a desperate search for the famed aviator is under way. The terrain is rugged. The wilderness between western nevada and eastern california is vast. Did that plane have like the equivalent of a black box . It has an elt, a locater system that can be picked up by satellites. Radar picks up the planes track along the crest of the Sierra Nevada mountains, following the trail that fossett hiked as a teen. From they could pursue this evidence they were distracted by another piece of evidence that popped up which was a visual sight out in the desert. That one was very tempting because whenever somebody says they saw the airplane, people tend to put a lot of credence in that. That visual sight came from a ranch hand in the area who tells police the plane flew over him when he stood on his porch just about 15 miles from where fossett took off. He says the plane was flying pretty low, about a thousand feet. The tip changes everything. It was very distracting and they never went back and looked at some of the previous evidence they had. They focused everything on this new piece. The search area suddenly shifts dramatically from the mountains about 60 miles northeast to the desert. The search continues for months. Still no sign of Steve Fossett or his airplane. That is until a hiker finds some of fossetts personal belongings. It is now october 2008. More than a year after he disappeared. I came across the id card and the other cards. And the and the 100 dollar bills in the dirt and pine needles and stuff. I went wow, we put it altogether, it is that fossett guy. Turns out these items are discovered in the part of the original search area. The mountains. Search teams quickly change their focus once again. Just about the time we were going to call off the search the aircraft f