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Today at ground zero in lower manhattan, one of the largest and most ambitious Memorial Museums in the world tells the story of that day and honors its victims. Located seven stories underground, the National September 11 Memorial Museum has been visited by more than six Million People in the two years its been open. Story of 9 11 presented enormous challenges how to convey the horror without making it unbearable. How to memorialize a day most of us wish we could forget. We started reporting on those challenges when the museum was still under construction in 2012, and we witnessed the people in charge having to make some very difficult decisions. Ground zero above ground has become a place of rebuilding and at its center is a serene Memorial Plaza with two giant cascading pools twin voids set into the footprints where the towers of the World Trade Center once stood. Each pool is surrounded by names 2,983 of them plus some who didnt even have a name. Its quiet and powerful as fathers, sisters, children. But you wont find anything here about what actually happened on 9 11 nothing about the buildings, the planes, nothing about the terrorists. All that was meant to be the job of the museum, and its director, alice greenwald. Alice greenwald we occupy literally the space below the Memorial Plaza. Stahl so, were walking. Greenwald youre walking on the roof of the museum. Stahl we met greenwald when the museum was still being built took us to see what was down below. Greenwald just watch your step, lesley. It is a construction site. Stahl but at this construction site, the issues went far beyond where to put the walls. Virtually every decision here was fraught with meaning, as you descend past two 50ton beams recovered from the wreckage into a space. Greenwald welcome to foundation hall. Stahl . That takes your breath away. gasps its haunting and a little belly of ground zero, in the place where so many innocent people lost their lives. So, here we are. Were right where the buildings collapsed. Were in it. Greenwald most museums are buildings that house artifacts; were a museum in an artifact. Stahl where we are is almost sacred. Greenwald i think you are become super conscious of where youre standing, and thats a powerful thing. Its a very powerful thing. Anthoula katsimatides its the authentic sitelo monica iken it is. It is sacred and hallowed space. Stahl we spoke with four family members who are also members of the museums board. Paula grant berrys husband david worked in tower 2, as did monica ikens husband, michael. Anthoula katsimatides brother john was in tower 1, and tom roge . Rs daughter jean was a Flight Attendant on American Airlines flight 11. Paula grant berry the site radiates something for us all in a very special way. Iken thats where the final resting place of our loved ones iken it has to be there. Has to be there. Anthoula katsimatides yes. Monica iken and you can feel it. Greenwald this is the remnant of the exterior structure that made up the twin towers. Stahl one of greenwalds first challenges in this hallowed space was deciding where the story of 9 11 should begin. Greenwald we begin with the voices of people from around the world, remembering where they were when they heard about the attack. Someone barged in and said, oh, my god, a plane has just crashed into the World Trade Center. Stahl the idea is to will bring their own memories of 9 11, which was witnessed within hours by people all across the globe. Phone rang, woke me up. My Business Partner told me to turn on the television. Stahl greenwald says we are all survivors of 9 11, so its fitting that visitors would descend to the main exhibits of the museum beside an enormous staircase, here encased in wood, that served as an escape route. Greenwald on 9 11, hundreds of people ran to safety down stahl the socalled survivor staircase was one of several artifacts so big, the museum had to be built around them like this fire engine lowered in through a hatch in the roof to honor first responders, 441 of whom lost their lives; and the famous last column, the final, massive remnant of the towers to be removed from the site. But we found that some of the most powerful things on display here. Greenwald takes off from boston. Stahl . Are not physical artifacts at all. Oh, look, the second plane. A large projection on the wall shows the morning of 9 11 as it played out in the air. Greenwald flight 11 is hijacked. Meanwhile, flight 77 leaves. Stahl . With the simultaneous flight paths of the four planes. Greenwald and now, flight 93 takes off. Impact has already happened in new york. Greenwald and then, flight 93 is hijacked, turns around. Stahl among the agonizing decisions for the museum should they include the voicemail messages left by passengers aboard those planes, and other victims of 9 11, for their loved ones . One advisor told greenwald to think of these recordings as a form of human remains. Ceecee lyles baby, you have to listen to me carefully. Im on a plane thats been hijacked. Stahl they decided to include a few recordings, seek permission from family members, and use them only with a purpose ne attendant ceecee lyles to her husband as a testament to the professionalism of the hijacked crews. Lyles there are three guys; theyve hijacked the plane. Im trying to be calm. Greenwald she is so composed. Stahl shes in Flight Attendant mode. Greenwald shes in Flight Attendant mode. And at the very end of the call, she says something like, i hope i see you again, baby. Lyles i hope to be able to see your face again, baby. I love you. Bye. And, of course, audio was just the beginning of the sensitive questions about what should be exhibited. Let me ask you, what about some of the horrific shots, for example, of people jumping . Greenwald this is probably, as far as im concerned, the most sensitive question for this museum. Joe daniels we went through a lot of debate internally about, do we show that side of the story . Stahl on the morning of september 11, joe daniels came out of the subway to the from the north tower. Today, he is president of the 9 11 memorial and museum. Daniels you never want to have to see that; someone 100 stories up, 1,000 feet in the air, having to make that kind of choice. On the same time, theres a very strong feeling that this was a part of the story; that a group of people from this group, al qaeda, put innocent people in a position to have to do that. Stahl when you think about really says it. Greenwald absolutely. Its an impossible thing for a human being to do to another human being, and yet it became possible on 9 11. So, for us not to acknowledge that would be to not be true to the story. Stahl but how . With video of people falling, or photographs . And what about the feelings of family members . Greenwald told us that she understood that some would never want to see an exhibit on this subject, but many argued strongly that it had to be there. Greenwald i have to say that we were also. I. I dont want to say accosted thats a little strong but, you know, shaken by the lapels by family members who said, you have to tell the story. Dont whitewash the story. Tell it like it was. The world needs to know. Daniels so, we ultimately decided that we will include an exhibit, but do it in a way, in an alcove, where people will be clearly warned. And if they dont want to see it or have their family see it, everyone to see is what greenwald calls the heart of this museum, a space devoted to honoring the victims lives with photographs of each of them lining the walls. Those giant walls out there go all the way up. Every bit of space will be covered. Greenwald right. Stahl . With faces . Greenwald yes. The impression will be that you are surrounded by nearly 3,000 faces. Stahl these are the photographs that now cover those walls. Look at those faces. Greenwald theyre ages two and a half to 85, from over 90 countries, every sector of the economy, every possible ethnic group. Stahl visitors can search these interactive tables and call up profiles of each person, with photos and recorded remembrances by family members and friends, like this one by the father of paul acquaviva, who died in tower 1. Mr. Acquaviva he never had a about anybody. He always looked at the positive. You know, i know, to be honest with you, he didnt get it from me because im very critical at times. To me, that was one of the most important things about paul. Greenwald some of them are funny. Some of them are sweet. And were not telling you who they are; their loved ones are telling you who they are. Stahl visitors can also search by birthplace or by company. Greenwald if i call up cantor. Stahl Cantor Fitzgerald was the company that lost more employees than any other. Greenwald 658 people. Stahl look at that. Greenwald . Who died on 9 11 at Cantor Fitzgerald. Stahl from that one company. One of the 658 was john katsimitides, anthoulas brother. Katsimatides so, theres four of us growing up george, john, myself and michael. Stahl we were there the day she brought photos to contribute to johns profile to the museums chief curator. Jan ramirez well, that is just so cute. Katsimatides i know. Stahl whats it like to go through the photographs and katsimatides i had an extremely difficult time doing that because, you know, you see him as a child growing up, you know, and then as a best man in all of his best friends weddings. So, its like, well, which one do you pick . Because you just are so sad that the pictures stop here. Stahl family members all share the devastation of their loss, but the museum discovered that they are hardly a monolithic bloc. Greenwald its the families of nearly 3,000 people. 12,000 people, all of whom have their own perspectives, their own desires, their own ideas about what kind of museum should be here. Stahl was absolutely every single tiny little thing an argument . Paula grant berry there were lots of issues. Iken oh, boy. whistles lots, lots. Stahl like whether to exhibit pictures of the perpetrators. And what about Osama Bin Laden . Do they belong in the 9 11 museum . Well, what was the argument for this actual ground where the atrocity took place, this graveyard, to some extent, how could you demean the memory of my loved one by showing the image of the person that murdered him . Stahl but other family members took the opposite view, demanding accountability. Katsimatides it was absolutely important to point fingers. Iken you have to tell the story. Katsimatides you know, we had to express who did this to our loved ones. Daniels we dont want any walk through this museum and not leave knowing who did this to us, which is why were going to go ahead and show those images. Stahl but the museum also wants people to know the stories of heroism and selflessness, the spirit of unity after the attacks, so there are tributes here to recovery workers and volunteers. This museum was built with the knowledge that when it opened, virtually no one under the age memory of september 11, 2001. For almost a quarter of the population, 9 11 would not be a searing memory; it would be, well, something to learn about in a museum. Katsimatides we are worried about the children who dont remember 9 11. And this is the way to tell exactly what happened to future generations so no one ever forgets. Stahl even the painful, maybe most particularly the painful . Berry right. At happening, you know. Were talking about a brutal attack on our country, you know, where 3,000 people were innocent, and they were murdered that day. Good evening tomorrow policy makers Interest Rate hike. Off california finally unloaded at the south Korean Company avoids bankruptcy. Muhammad ali rumble in the jungle belt sold for 358,000. My belly pain and constipation . Ive heard it all. Eat more fiber. Flax seeds. Yogurt. Get moving. Keep moving. I know try laxatives. Been there, done that. My chronic constipation keeps coming back. Tell me something i dont know. Vo linzess works differently from laxatives. 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Since the terrorist attacks on september 11, 2001, thousands of americans have lost sons or daughters. Bereaved parents often become isolated in a familiar world. Friends dont know what to say about a grief no words can touch. There is no term in the dictionary for a parent who has lost a child. So, these mothers and fathers call themselves gold star parents. Its in the tradition of the each blue star on the banner stood for a loved one serving in the military. Gold honored those never coming home. This past april, we first told you about how some of these families are finding solace, once a year in San Francisco, in the embrace of the only people who can truly understand other gold star parents travelling the same endless road. In downtown San Francisco stands an unusual war memorial, looking as it did in the 1920s when it was a hotel and theater. After world war ii, marines wanted a living memorial so they transformed this into a club that, today, honors all vets. Mary shea i look at this that once were inside here, were safe. We can be ourselves. We dont have to explain to anybody. Its sort of a subliminal language that we all understand. Pelley mary shea learned the language of loss when her son was killed. Its a language that cannot be translated, and so she and her husband, bill, felt they could no longer be understood. Bill shea youre kind of cast adrift and youre sort of floating nowhere. And you dont know where to go or what to do. And there they were. Understanding better than we understood, the support that we needed. Pelley the gathering the sheas attend every year is organized by women who call themselves the blue star moms of the east bay area blue stars, with sons and daughters who served in the military. About 200 of californias gold with a reception. The next morning, each of the fallen receives a prayer. A grateful nation acknowledges your sacrifice and prays for your peace. Pelley later, gold star parents and counselors lead conversations for smaller groups, like Single Parents and siblings. Its all invitation only, no press. The only pictures we have are from the marines memorial association. Part of the hotel has become a memorial wall, where every lost loved one since 9 11 is remembered. 6,850 stories. Tim shea was 22. Hed fought two tours in afghanistan and was in iraq on his third tour there, when his vehicle hit a bomb in august of 2005. Bill shea a night, thursday a knock at the door. And we were sort of getting ready to go to bed. And i was in the bedroom and then i heard marys voice. Bill, come here, right now. Come here, come here. Come here. And i went out there and, and soon as we saw them, we knew what was what we were facing. Pelley saw who . Bill shea saw the soldiers. The, the, theres a chaplain. There was, and, and, and two others. Was it two other soldiers who were there to tell us . Pelley tim grew up in northern california. Dad a lawyer, mom a teacher. How often do you come . Bill shea well, i come most every day and just have a little chat with tim. Pelley eleven years ago, at tims funeral, mary noticed women she had never seen before. Mary shea where did these people come from, and why are they here . Why do they care . Pelley the strangers were blue star moms, including nancy how many of these funerals have you been to . Nancy totman 42 funerals. And each one is difficult. Deb saunders i can think of a couple of parents right off hand. Pelley deb saunders understood their isolation. Saunders you can express your sympathy, but you cannot empathize with someone unless youre walking