changed, that just said why are you bothering me, leave me alone. again, i'll never forget it. >> you make a point in your book repeatedly that i made in a book back when you were still patrolling the streets of boston, i wrote a book called "deadly force". >> "deadly force," i know it very well. >> i quoted a chicago patrolman at the time, 1980, howard said to me, cops can do things in a minute or second that will sour a community for a generation. and you and i and the country have been seeing that happen. repeatedly. and this george floyd case is the latest and biggest version of that. the way it sours the community and sours police relations with the community, not just for that