Michelle . Why that day . Michael fromme, his phone rang a young Nursing Student with a tip from an inmate who claimed to know where michelle disappears. She was still dressed in could be found. So who do you think is white hospital scrubs. Involved in michelles something drew her out to her car. Disappearance . What is this guy saying . The cousins she grew up with. That he what can he tell you . The brother she raised desperate he said he has information as to find her. They were able to do what a to a potential site where lot of other families have never michelle may be. Fromme made the trip out to been able to do. The jail for a facetoface text messages, security interview. The parolees information was monitors, surveillance video. That she had been abducted and were they signs she was trapped, was being held at a house in reaching out for help . Hayward. And it turned out, one of the things i was so unfortunately, that this angry about was that nothing information was related to made sense. Another criminal act and had moment by moment nothing to do with michelles come take a look at this disappearance. Dateline was there for back in hayward, the police might have been accomplishing every turn. Something, but they were saying theres blood wiped across here. Was she missing or murdered . Nothing beyond their belief that was this the key . Michelle was dead. I will take your life and and as far as the family could hers. A threat, a voice, seething tell, the Police Investigation seemed to be getting nowhere. With hate and rage. You deserve to die for your now the familys own private lies. Its your last and final investigator seemed lost in the weeds, as well. Warning. What happened to michelle. Hoping to shake loose a lead, this case is not going to be they increased the amount of the over until we get her home. Reward money from 20,000 to 40,000 to 65,000 to 100,000, vanished. Hello and welcome to all from private donations. Dateline extra. Much it out of the familys own im craig melvin. Nursing student michelle lei was pockets. So every day was precious, said her brother, michael. Always responsible. Thats why walking out of the hospital in the middle of her and every day that passed, a shift seemed so out of missed opportunity to find her. Character. You know, she was always according to friends and family, looking out for me, so i this and yet, there it was on video. Was my time to do everything i to uncover what happened to michelle, investigators followed can to look out for her, to make an electronic trail of chilling sure that what she was going through, she wouldnt have to go clues. But someone kept putting up through a day longer. So you must have had this digital roadblocks. Heres keith morrison. Sense that any day now, well find her and bring her back and everything will be okay again. Every day, we were hoping that today was the day. Theyre watching us. You know, every day. They know where we are. It was obvious, as we talked how we shop. How we play. To michael, the intensity of his what we do. Devotion for michelle. Who we love. The reason for that, he told us a story about their mother. Electronic eyes. My mom was pretty much our the sticky pixel fingerprints superhero. Follow us almost everywhere. She worked long hours as a nurse and the weird fractured personal practitioner and she was an incredible mother to us. She was so loving. Diary they write remains she would always tell us stories and stories about what . One that we always loved was forever. Of course, its meaningless, most of it. One called, the woman on the meaningless, that is until its moon. And its a vietnamese love story not. Until its terrifying. About, if you look really hard the San Francisco bay, may 27th, enough, that the shad dose of the moon kind of looks like a woman with long, flowing hair. And the same day of the year, 2011. 6 55 p. M. , a young nursing she would come down, looking for student named michelle lei walks the one that she loved. Across a foot bridge from her but ultimately, she was trapped training hospital to the parking lot. She is not supposed to be here. For reasons unknown and without on the moon to watch over him. Folklore is the kind of permission, she has left her post at the hospital. Reality that is like armor for a child. Here she walks to a white honda it protects in a time of terror. Michael was 11 when his mother crv just out of camera range. Learned she had breast cancer, then, 7 17 p. M. , here is but she did not tell him. She protected him from the worst michelles honda leaving the garage, but why . Of it, both he and his why then, just an hour or two 14yearold sister, michelle. Before the end of her shift . And so, when the cancer finally good questions. Took her life questions about to engulf a it came as a shock. She died december 1st, 1999, and whole family. Why that day couldnt she have stepped out and gone to we had just seen her for another campus that day and avoided this whole thing. Why did it have to happen to our thanksgiving, maybe about a week ago. Family . Now, alone, michael and whyd it have to happen to michelle . But it did. Michelle were taken in by much of it recorded, as you will christines family. She told me a story about how see, by those electronic beeps after her mom passed away, she and bites and pixels. Didnt even know what to do at just enough to make it a truly puzzling mystery. First, until she saw michael in enough to not quite know what happened to michelle lei. The garage, holding something of one of the things i was so angry about was that nothing his moms and crying. Made sense. She told me, you know, that was nothing made sense. The time i knew, it was time to especially this. Be, you know, a big sister and same night, 8 56 p. M. Be a mother figure for him. Michelles nursing instructor, overcome her own sense of annoyed, baffled, worried by her loss and save this boy. Oh, yeah. Absence, takes a Security Guard to the parking lot to look for her car. 9 05 p. M. She made a sort of commitment michelles car reenters the garage two floors below. To between her and i that she would look out for me. But not just michael. Michelle also kept watch over 9 06 p. M. , it arrives. Christine. The car stops, backs up, races she was my like my older sister. Down the ramp, out of the she dressed me, she helped garage. Tweeze my eyebrows, she taught but why . Me how to do makeup. Alarmed, the nursing instructor taught you about boys. Calls the police. Oh, we talked about boys all and the next morning, 400 miles the time. South in san diego, michelles she helped me write my first love letter. Cousin, christine, was awakened when we were growing up, we were by a text from michelles former so alike, that my family called boyfriend. And he message mess me. Me mini michelle. He goes, hey, just to let you now mini michelle, michael, know, we dont know where and the rest of the le family held vigils, issued press michelle is. Releases, anything to keep have you heard from her . Try calling her. I looked at his message like, michelles case in the public eye. I needed to work on something what did michelle do this time . All the time. Shes usually out, having fun. That was her every day, that was related to her every day. Shes a funloving person. Did you feel like you were yeah. Shes always out with her getting anywhere . It felt productive, but it friends. Getting lost sometimes. Still felt hopeless. So we thought i honestly didnt think much of it at time. Hopeless in a sense where you just dont know whats going on. I read the message, and i rolled after weeks of casting about, over back in bed. They were no closer to finding michelle, after all, could michelle than theyd been that look after herself. Had been looking out for first chaotic weekend. And it was sad, but perfectly christine for years. She was just 26, but seemed understandable that public somehow older than that. Interest began to wane. The eldest of a clan of 15 it was during that period of darkness when one of michelles cousins who grew up together uncles down in san diego begged for help from this woman, carrie with very little except each other. And michelle was smart and mcgonigal. Michelle les uncle asked, studious and attractive, the leaderstrong, Loving Center of you know, what do i do . Im completely lost. Why her . Family, a mother figure to her younger brother, michael. Because carrie had been through it all herself. Michael, who was the next person two years earlier, he had to to get the call from the search for her murdered exboyfriend. Where was michelle . Daughter, amber dubois, and now i go, yeah, yeah, you know, she ran a Search Organization in exboyfriend just trying to get memory of her daughter. Ahold of michelle. She couldnt know back then the role she was going to play, the so i didnt pay it any mind. Events she would set in motion. For now, it was who she knew. But just in case, i wanted to see if she was okay, so i so i put him in touch with checked on her facebook recently marc klaas, because it was up in and she had plans to go to tahoe Northern California and they were up in the same area. With some friends, so before going to work, i just sent those marc klaas, a rare man, with friends facebook messages, just a rare skill. To make sure she was okay. How to find the missing. Michael went to work, didnt think much more about it. A man who knows how it feels but then he got another call. This time it was that nursing to lose a daughter and had instructor. Learned from personal experience she was trying to decompose. And she told me the story of how how to lead the search. Coming up we needed help from the she had went out to the Garage Police and when we pressed them, looking for michelle. She said she saw what matched why should we be looking there, the cars description, just they finally said, because thats where the cell towers take us. Taking off. And suddenly, it wasnt a game when vanished continues. N s anymore. It wasnt something you could excuse. By then, christine was calling michelles cell phone. She didnt pick up. Thats when i had this feeling, where something might have been wrong, after she didnt pick up a2 hours after michelle was reported missing, police found her car. It was parked outside this apartment building, just a few blocks from the hospital, where michelle was last seen. Odd. Fraser ritchie was the Hayward Police inspector called in to have a look. The car was locked, it was secured. Thats why we believed that michelle was possibly somewhere around here. But we had no clue where to start looking. What they could see through the tinted windows looked fine, as if michelle had probably left the car here herself. All morning, a flurry of worried phone calls went back and forth among michelles friends and family. What should they do . It was just chaotic, but we werent thinking the worst at the time. Still in san diego, christine, along with her aunts, but in my mind im still 25. Uncles, cousins, began packing thats why i take osteo biflex, for the eighthour drive north to keep me moving the way i was made to. To San Franciscos east bay. It nourishes and strengthens my joints for the long term. Brother michael was attending college at uc berkeley and he osteo biflex now in triple strength plus magnesium. Rushed over to nearby hayward to join michelles friends and a lot of folks ask me why their dishwasher fellow students who were already doesnt get everything clean. Handing out missing posters i tell them, it may be your detergent. Outside the hospital parking thats why more dishwasher brands garage. Recommend cascade platinum. Had anybody seen her . With the soaking, scrubbing and rinsing built right in. We all just wanted to find for sparklingclean dishes, the first time. Her. We didnt think that anything bad had happened to her. Cascade platinum. Where was she . They hammered her iphone with you sureyes. Ut this . More than a hundred calls and [ suspensful music playing ] texts and heard in response nothing. Then, 12 45 p. M. , 15 hours after michelle was last seen, finally, a text from her phone. No we need to keep moving. The whole things coming down. Come on i am not missing, it read. I cant see. My phone have been acting i cant see crazy. It deleted everything. You need to trust me. All these texts have killed my jump battery. Michelle sent a flurry of reassuring texts to friends and family. So that exboyfriend texted her bo what are you doing back there, junior . Since were obviously lost, im rescheduling my Xfinity Customer Service appointment. Ah, relax. I got this. Back. That phone number she knew almost as well as her own. Which gps are you using anyway . Her response, who is this . Uhoh. I asked, is it possible she could be out there all stressed a Little Something called instinct. Out, they said, yes, its possible. But soon, questions about been using it for years. Michelles friends would lead yeah, thats what im afraid of. Them closer to what they knew he knows exactly where were going. About this case. When vanished continues. Is ca. My whole body is a compass. Oh boy. When vanished continues. The my account app makes todays Xfinity Customer Service simple, easy, awesome. Not my thing. In a world where everything gets a sequel. 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Firsthand. It was an experienced search and with the team under his command, police would check critical information putting the quest in nice if its got to be clean, its got to be tide. A new direction. Here again is keith morrison. Reporter the vigils. The reward. The facebook campaign. The flyers. The detective. All kept michelles family busy and hopeful but had ultimately been unproductive. They were nowhere. And it was just at that point when marc klaas stepped into the life of the le family. I met the family in a dingy motel on the side of the freeway in hayward, california at about 11 00 oclock in the morning, and they were all huddled inside this little room. To the le family, klaas was like the cavalry riding in. We were all in our pajamas, like disheveled. And we were all together on our laptops, trying to edit press releases, trying to organize all the interviews and reading the news, trying to talk to the police. And i looked around and i said, the first thing you people need to do is get out of this room. Dark and depressing . It was horrible. It was horrible. And they were so downtrodden. They had absolutely no idea of what to do or where to go. And he he sat down and gave us a list of what to do. We had to find a search center. We had to get volunteers. In ths cell phones buzzed and chirped all afternoon that day after michelle le vanished from sort of light. The watching web. He was just giving us all sorts certainly, her iphone hadnt of tips. Vanished. One creepy text after another popped up in the phones of her reporter it made a world of friends, her cousin, her a difference emotionally and on practical levels. Brother. Reporter but what marc klaas i just needed some time without didnt do was burden the le family with his own story, didnt tell them about his own anyone. I had a bad night last night. Daughter polly, kidnapped two decades ago. That was the worst time in my i dont really want to talk to life. It shattered me. It shattered my heart. Reporter 12yearold polly anyone right now. But then, after three hours of klaas was snatched from her room in petaluma, california in the midst of a slumber party. That, the texts stopped, just as pollys body was only discovered when her killer, arrested at a traffic stop two months later, suddenly as they had begun. Showed detectives where hed buried her. The last one simply said, im do you still live that awful week . Yeah. Sick. So strange, so out of character. All these years later . My work is my therapy. My work is my therapy. To michelles family and reporter and that work friends, it seemed obvious, through the klaaskids someone had michelles phone. Foundation is to help someone who was not michelle. Families find their missing the more that day went on, loved ones. By providing families with a now proven, professional, methodical approach to their search efforts. The more sinister it felt like it was becoming. You have to basically start sinister . Having this person text back as michelle was just extremely, in the center and work your way extremely terrifying. What does that feel like to out, letting following statistics that the vast majority of people that are go through that . Its hard to put into words. Missing are going to be found, a, within a halfmile radius of living nightmare, i think, is where they went missing or, b, the closest thing. A strange way, as chilling as these messages were, they gave where they went missing. Boy, this is dismal work you michelles friends and family do. Some hope. To seem, it seemed obvious they its not dismal. No, nothing that we do is were communicating with someone who had abducted michelle, so their mission was now clear. Dismal. Its hard work. Michelle didnt just need to be it can be heartbreaking. It can be so sad. Found, michelle needed to be rescued. But its not dismal. Its a timecritical its really good work and its situation. Important work and theres just every second that you waste is a second that shes hurting. Not enough people doing it. Reporter possibly because we had to find her. Saturday afternoon, 18 hours its work that lays bare wounds. After michelle vanished, michael hundreds of times now, since and a group of michelles pollys death, marc has shared his experience, learned through friends met with inspector his own parental grief, with Fraser Ritchie at the Hayward Police department. Families just like michelles, we had about 10 or 15 family adrift and in shock. Members and classmates and friends at the police and the first order of business, department. They were all talking about how said marc repair the responsible she was, how out of relationship with the police, character this would have been for her to just get up and which had become very frayed leave. Did you try to