Deadline for turning in applications easily there can be 200 people around the block in line at 4 oclock to turn in their applications. Its frustrating for all. And so we do send staff that day, but they cant stay there all day. And our developers bless their heart are on their best behavior when we are there. But things happeni when we are not there. We need to continue this secret shopping that all of our peoples needs are being met. Part of the selection criteria that was developed by the nonprofits we are looking at as a model. I want to go into some of these things that are very important and then provide updates to what we spoke about in 2014. Were looking at standardized eviction time, how long they look back on an eviction if you had an eviction. The ability of an applicant to present mitigating circumstances if their eviction was no fault. Or if their eviction or other mitigating circumstances. Like domestic violence. Or i like this one, they currently are enrolled in a Money Management program and were having problems paying rent but now they have a system, and chances to be evicted for nonpayment of rent is small. And a nofault eviction, we are considering a nofault eviction if your rent was increased so much that you cant afford it any longer. And you have no place else to go and you were evicted. Other tenant selection criteria that will be, and currently in the mix to be updated in the new manual. The use of guarantors. We spoke about that before and alternative credit, when there is no credit. And currently the manual that says a minimum income has to be 2. 5 times the amount of rent being charged. And we are updating the manual to say two times the rent being charged. We have been implemented that, we have been asking our developers to do the two times given our current market and given the fact that many, many san franciscans pay more than, or their rent is higher than 2. 5 times their income. And so were were going to put that in the manual now. So that they must do the two times. And that might be part of the confusion, because we are doing it, and doing the two times that is more beneficial to our applicants than 2. 5 times. And mitigating circumstances before denial of credit. If you are being denied for credit, people need to have the opportunity to say, this is why. We have made so many internal procedures and adjustments. Since we were here before. Previously the an applicant would fill out the bmr application and then have to fill out the owners application. They still have to do that. But nobody was really looking at the owners application, or the owner or the lease, or the documents that the owner presents to make sure they are compliant. Not only with fair chance ordinance but with our rules. So we have started, we started that about 18 months ago. Actually reviewing those and asking developers to change them when they werent compliant with our rules. We work really closely with the Human Rights Commission on fair chance rules and regulations. And we now track each and every Affordable Housing denial, applicant denial. And we review them to ensure that the rules are being followed for those denials. It is something that we that we find is really giving us lots success in making sure that fewer people are denied for arbitrary reasons or because a Property Agent didnt know how to calculate income and now denied. Mrs. Benjamin, can i ask how many denials you have seen and how many you were able to overturn . Well, i would say that for every one unit, there are probably five denials. You know on average. And many of them are going to be denials that they are legitimate denials. But some of them are, like i said, we have been able to overturn, i would say twothirds of denials we have seen. Yeah, and its sometimes simple things. And as we work with developers they learn that we are actually watching and looking and reviewing and they get better as we have implemented these procedures. And then were also making sure that in their communications with applicants, that they are explicitly tell them they have the right to appeal. Because folks sometimes didnt know they had the right to appeal. And so and i believe that is helping too. One of the things that was a concern last time was section 8 vouchers, folks with section 8 vouchers, the developers not knowing what to do with that. And then also the housing authoritys kind of slow response to the developer, that puts the tenant at risk to lose the unit because the response is slow. And we are absolutely tracking those as well and communitying with the housing authority. We see an improvement, and i think its directly related to reaching out to each section 8 voucher holder. With regard to marketing in 2014 we assisted the office of Community Investment and infrastructure in developing an Early Outreach Program for ocii developments. What the early outreach means. Instead of waiting until the applications are available for marketing, and outreach in a neighborhood about the opening. Or the units coming. They begin outreach at the start of the construction. And they provide a Neighborhood Organization who is working in housing counseling with funding to do that early outreach and provide workshops in the neighborhood. On rental readiness, and getting people ready to rent, to know the units are coming. Rent or ownership, whatever the units are. And that has been successful. And we have seen great attendance at those early rental readiness work shops. And we attend to apply earlier outreach programs in the upcoming manual. That i think will help our folks in our neighborhoods, the amount of folks that are actually able to qualify increase. We have provided our developers with a whole bunch of resources, improved resources since we met with you last. Increased list of cbos for developers to reach out to. We now require them to reach out to the district supervisors so you all can let your people know in your district that something is coming. That may might qualify for. And then we have provided them with an expanded multicultural print list. Of agencies that are serving minority and lgbt communities. Because the list, you know our digital i mean our newspaper list is getting smaller. And our digital list is getting bigger. So we had to do a revamp of that recently to provide to develo r developers so they know where to place ads. And then the building signage, they will have signs on their building that says their name and the construction workers. But the buildings dont say 10 bmr rental unit coming here. Or ownership whatever it is. So we intend to make that part of the update as well. For the inclusionary. The last thing here, our website. I am sorry, our website. It is a work in progress. And it is not exactly the most user friendly website that has ever existed. We are, like with the google, we had to help with our google volunteers to help us make the dahlia home page a more user friendly thing, were also using their help to make our website more user friendly. Mrs. Benjamin, i apologize,you made it through your presentation and i want to say that the Mayors Office wants to work with the individuals that are first hand. We just learned of the an officer shooting in the bayview, and that is why we are chattering. And we are very concerned. I know that people are here to speak at Public Comment. And i think we are trying to decide. Supervisor kim, thank you for your presentation. I do not want to deny members of the public the ability to testify in front of this body on something that was scheduled and agendaized. I will open it to Public Comment right now, if any members from the public that would like to testify on on this item, please come forward and then some of us need to go meet with the mayor. Okay. My name is karen freshman, i have spoken to you before about the need for oversight and accountability of sfpd. I urge you supervisor peskin and supervisor yee, to join with supervisor campos and kim in their brave call to stand up for the people of San Francisco. There is real damage, people lose their lives when we have a rogue, Violent Group controlling the city. Your name as supervisor, that means you are supposed to supervise what happens in the San Francisco government. Do you understand the damage being done by sfpd . Damages not just sfpd and the mayor but damages the entire credibility of the function of government in San Francisco. Please stand up. Please get rid of that chief. Replace him with a National Search and find someone that knows how to run a modern, accountable police department, and get loretta lynn to organize that department under descent decree. We have to get rid of the bad officers so that the good officers can do their jobs. Do you understand that gary gelaspid calls officers that do their jobs are snitches. And do you understand that another officer misreported misgovernment and forced in early retirement. Do you read those Text Messages . Do you feel comfortable calling 911. As a citizen taxpayer owner, when i call 911, i want to know that person is professional. I have lived in austin, and new york city and massachusetts, and i never had to question someone that i called 911, calling someone a n word, do your job. Thank you for your comments. I am here to speak on the preapplication and prelottery process of the bmr rental program. And i want to talk about the specific problems during the 28day marketing period for the new developments but the sevenday period for rerentals. And some of the city has addressed some issues or in the process of addressing these issues. But we have seen that bmr Housing Developers and those translated into the four languages, the availability of those translated applications are not always available on site. And that the outreach materials for these housing is in english only. And the onsite office lacks signage. Again some people dont know where the offices are. We have seen that some leasing offices arent always ada compliant. And access ability of the offices it doesnt help some people who are interested in applying or in the process of applying. We feel that much of the marketing fliers should be translated into all the languages. And there should also be signage that list the required documents. For people waiting in line, understand what the documents they need while they wait in line. With the application there should be an attached referral list of the application organizations. And i think ocd had spoke about addressing some marketing issues in the preapplication process. But we are really concerned about how those changes will be monitored and enforced in the program. Hi, i am teresa [inaudible] from veteran equity center. And we have continually worked with the mayors Housing Development when issues arise. And even issues when turning in applications and people leaving bmr that are facing evictions. I want to talk about the residential selection policy. The thing about the procedural manual right now is very broad. But it doesnt specifically put out the needs, for example, a person with disability, a person with Mental Health issue. Lets say other benefits that they may be having that needs flexibility. A student status. Immigration status. There are a lot of lists that we feel are not addressed in the procedure manual. And when there is an update of the procedural manual. There should be a working Committee Group that works with ocd to address the issues. We are the first ones on the ground that sees issues of this. And we would like to see a more robust procedural manual to address these flexibilities. And also we have been seeing eviction cases or during the recertification. There are things that the tenants dont understand on this. We would like to also propose if there could be a grievance process. If someone is going through eviction. And just to have more reinforcement of procedure manual, that we also propose to have a bmr Monitoring Committee. That hold these Developers Accountable. We are very worried that the developers are not well trained or sensitive to housing needs, thank you very much. Hello, in the times i have submitted applications to the developers office, i have limited applicants with limiting english, particularly asian or other cultures and received impatiently. And they would hope that the developer staff would help them fix the issue. But instead the bridge of communication was met with raised voices and told to go back to the line. Yelling does not break the barrier of communication. Lowincome housing is to give families a fair shot. But the process does not work in favor of the people that dont speak english. The asian and latino communities are vital to San Francisco, and limiting them marginalizing them in the city. Its crucial that staff is cultural competent. And applicants should be given a hot line to speak to staff where they will be heard, and i hope they will be, thank you. Good afternoon, supervisors, i am here from the Human Rights Commission to augment what Maria Benjamin presented, to speak briefly on the fair chance ordinance that as you know was unanimously passed by this board. We are in the fair chance ordinance august, 2015, we have a calendar report available on our website. At this time we are investigating two separate complaints. One in a 100 Affordable Housing building and one in a building bmr inclusionary. Those complaints are pending at this time. And we are involved in outreach internally and externally, as any other housing issues occurring in bmr units, we are here to listen to the community and advocacy groups as well. And in conclusion should this board or other member inquire from the commission, we welcome you to contact us at any time. Thank you. Good afternoon, supervisors, i am one the housing case managers for the housing program. And i have also submitted in person some applications of our client and i witnessed some disrespectful and insensitive treatment to other applicants in line. This is not only an issue of language barrier, and supervisor kim mentioned earlier, the application is hard for even a native english speaker to fill out. So we would like to see more simplified application and for people not to be yelled at and not sent back to the end of the line again. If its possible to have those signs that mrs. Benjamin was talking about earlier onsite as soon as possible. Or to [inaudible] applications. Some of the community, organizations that can support applicant applicants, including applications i think that should be done as soon as possible. These are creating barriers to everyone in the community to equal access to housing. We are willing to form a community organization, Monitoring Committee to go onsite and receive some of the developer behavior, and how they are treating the applicants. I think its important to give people that are working the support after hours or have information sessions in multiple languages, late in the evening so people know how to complete the applications. Thank you. Good afternoon, i am with the mission of collaborative in delores street services. And i am a child of immigrants that didnt speak english when first arriveed to this country. San francisco has barriers, and you have heard more, nevertheless Language Access should not be one of them. Lack of Language Access is a hurdle that is unnecessary of those most in need of bmr units. And the purposeful dismissal of how people communicate from these developers is disrespectful, not only from the applicants but the city itself. And a city that advertises its as an inclusive haven made up of plethora of cultures and languages. And the fact that we are here speaking about englishonly materials shows how far we have to go. San francisco passed an ordinance, and says that major city departments must provide inlanguage to members. And no reason that it should extended to bmr units. If we can do it in our department with our small staff, i am sure that multimillion developers can do it as well. And i one thing to add, and i hope its germane to this. And even with access and we need more bmr units. There is not enough on the market for people that need the units. You can have the best access but the numbers dont match the need. Thank you. Thank you. I hope that everyone votes for prop c so we can increase the number of belowmarket rate housing. [speaking spanish] translator good morning, supervisors, thank you for hearing us on this important issue of bmr units. And the Language Access. [speaking spanish] translator my name is nor[inaudible]. I am here because i am a resident that is worried about the lack of Language Access in these offices here in San Francisco. We know that San Francisco is made up of many immigrants. Its very important given that we are immigrants that in all of the major offices there is staff that speaks multiple languages and material that is published and accessible in different languages as well as having bilingual staff. I am standing here by myself, but as you see in our community there are hundreds of people affected by this very issue. People who are missing out on these programs because they cant read the information, or the information that is published in other languages is not available onsite. So its very disheartening when you wait in line and get there to be serviced and they hand you this material, and all in english. And never mind its all huge and in english and no bilingual professional to help us. So again its very disheartening because when we fill out the application we may make a mistake, when you add to that the absence of bilingual staff or signage in language, this adds to the pain that we [inaudible] left. Many times when i was in line or people tell me family members, or adults had to take their own children out of schools to interpret. And when they show up they are not respected in that job as interpreters, which they are not but not respected or listened to. Thank you very much for