Article content “Today’s announcement is intended to focus on strengthening the foundation of emergency health services so that we can improve service to patients and communities and the day-to-day work experience of our employees,” said authority interim president David Byres and executive vice-president Susan Wannamaker in a letter to staff Wednesday, the same day as Dix announced the changes to B.C. ambulance service. We apologize, but this video has failed to load. Try refreshing your browser, or Vaughn Palmer: Health agency denies blame for B.C. Ambulance Service fiasco, attacks critics Back to video Byres and Wannamaker went on to discount the possibility that the moves were the result of a blame-placing exercise.