Managed services provider Versent has scored an Amazon Connect deployment with superannuation fund Rest Super. Amazon Connect was brought in to enable Rest’s financial advisers to work remotely during the COVID-19 lockdown restrictions in Australia and continue supporting the company’s members with financial advice. The uncertainty surrounding COVID-19 saw Rest’s interactions with customers increase 54 percent as share markets globally took a downturn in February and March 2020, as members sought reassurance about their retirement savings. Rest, which stands for Retail Employees Superannuation Trust, said the volumes continued for “many months”, prompting the upgrade to a cloud telephony solution, and also pivoting to a new delivery model.