You walk into the office kitchen to heat up your lunch and are greeted by a mess. Your co-worker Bridget has left the communal area in disarray - again. You're frustrated. Where do you go from here? Do you shame Bridget and make her feel bad? That might make you feel righteous in the moment, but is that actually helpful? Are you helping to improve your workplace - and most important, ensuring a clean kitchen the next time - by unloading on her? What's the end goal here? This is a hypothetical sc