Westpac and ASX silent as BT gouged over a billion from customers Independent Australia 12 Jul 2021, 08:52 GMT+10 Westpac has continually failed to answer questions about the extent of its price short-changing of customers through its superannuation entity BT, writes Anthony Klan. WESTPAC GROUP has failed to disclose to the ASX revelations that its superannuation and "wealth" arm BT is engaging in wholesale gouging of its customers, despite that information likely to stymie its planned multi-billion-dollar sale of the business. The Klaxon over two weeks ago revealed that Westpac's BT had, over the past three years, gouged over $5 billion from its almost one million superannuation members, costing them over $1.65 billion a year.