The Saturday general session at the BOMA 2021 International Conference & Expo closed out with an insightful panel discussion moderated by David Franklin, manager of commercial presales at Yardi, the sponsor of the session. Panelists included Adam Portnoy, president and CEO of The RMR Group; Melanie Colbert, principal of operations at LBA Realty; and Andrew Cook, senior vice president of operations for the East region at Hines.