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right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. we're glad you're with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. i'm confused because he said at one point that if you still haven't gotten your bad you could get it at no cost...

Right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. we're glad you're with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. i'm confused because he said at one point that if you still haven't gotten your bad you could get it at no cost to you, w...