Airline Functions News Today : Breaking News, Live Updates & Top Stories | Vimarsana

right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. we're glad you're with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. i'm confused because he said at one point that if you still haven't gotten your bad you could get it at no cost...

>> reporter: that is right. according to an internal memo by southwest, they were going through an operational emergency in the lead up to this mess. as the winter storm was bearing down on denver and an internal memo obtained by "the washington post" said they were experiencing a high number of sick-outs at the airport. the ceo of southwest airlines saying that this problem, which is unique to southwest airlines, was caused by a myriad of issues including staffing shortages, that winter storm as well as the antiquated system that the airline functions, making them susceptible to this kind of ...