KPIX CBS Evening News With Norah ODonnell November 23, 2021 23:45:00
Seen room-- a nerve center so crucial it never closed during the pandemic. delta airlines' 24/7 operational control center, or o.c.c., is staffed bup up to 300 people, tonight monitoring more than 463,000 passengers with 97,000 flying through atlanta alone. something goes wrong on an aircraft, who does the pilot call? the captain instantly messages me. >> reporter: chris nunez is a dispatcher who plans then tracks dozens of flights at once. if a passenger is disruptive, he has the authority to divert the plane. >> i am the safety person on the ground, so i share the responsibility with the cap...