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The Importance of 'Retention Rate' - The Business & Financial Times

The Importance of 'Retention Rate' - The Business & Financial Times
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The Importance of 'Retention Rate'

The Importance of 'Retention Rate'
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Frederick Reichheld , Service Optimization , Bain Company , Growth Opportunities , A Wharton School Of Business , Global Trust In Advertising , Hidden Force Behind Growth , Exceptional Customer Service , Wharton School Of Business , Retention Rate , Customer Relationship Management , Loyalty Effect , Lasting Value , Business Review , Harvard Business Review , Maximizing Lifetime , Wharton School , Term Growth , Upselling Opportunities , Lifetime Value , Promoter Score , Satisfaction Score , Net Promoter Score ,

Why Business Leaders Must Resist the Anti-ESG Movement

U.S. business leaders are increasingly being exposed to the culture wars, with company decisions around issues like DEI, LGBTQ+ rights, abortion and even ESG investing being attacked by right-leaning politicians and pundits. Instead of retreating to the sidelines, this article argues that leaders can’t avoid these topics and that they have a business and moral obligation to address them head-on with courage. ....

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