It's Not About Price. It's About Perceived Value. | Team Member and Customer Experience Value
This is the second post in a series titled âTeam Member and Customer Experience Value.â This installment is titled âItâs Not About Price. Itâs About Perceived Value.â In the first post in this series, I covered six components of value creation and exchange. Today, Iâll focus on the distinction between âpriceâ and âvalue.â In a 2008 letter to Berkshire Hathaway shareholders, Warren Buffet framed this important distinction by noting âLong ago, Ben Graham taught me that âprice is what you pay; value is what you get.â Wheth...
Source: customerthink.com