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NICKY MARR: Not quite signing out after 22 years

NICKY MARR: Not quite signing out after 22 years
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United States , United Kingdom , Nora Ephron , Royal Navy , Maggie Centre In Highland , Central America , Inverness Courier , Action Learning Sets ,

"Uncovering the practices of continuous improvement in local government" by Janelle Margaret Davidson

Continuous improvement (CI) is an important methodology adopted by the public sector, including local government, to drive process efficiencies and outcome effectiveness, often in response to financial pressures and increased customer demands driven by both state and federal governments (Burgess & Radnor 2012; Pedersen 2011; Radnor, Z. 2010; Rashman & Radnor 2005; Suarez Barraza et al. 2009). Moreover, the adoption of neoliberal policies to drive such imperatives has resulted in CI being enacted in ways that are often removed from the practice traditions presented by the early quality theorists of Crosby, Juran, Deming and Imai. The decontextualised approach to CI has seen the implementation of a range of quality frameworks, such as Australian Business Excellence or Lean Thinking, being implemented. The introduction and adoption of such frameworks has often been met with cynicism and caution by both CI practitioners and staff, as organisations have not always achieved the sough ....

Suarez Barraza , Rashman Radnor , Burgess Radnor , University Of Technology , Australian Business Excellence , Clean Thinking , Action Learning Sets , Continuous Improvement , Heory Of Practice Architectures , Local Government ,