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How to choose the right hospitality software for your tech stack

Guests checking in and out. Rooms being prepared by capable hotel staff. Special requests and room service orders coming in from guests via text and phone calls. A reservations team chatting with potential customers to secure new bookings. ....

Josh Connaughy , Staywell Holding , Property Management Systems , Customer Data Platforms , Revenue Management Systems , Management System , Property Management , Data Platform , Customer Relationship Management , Well Holding , Revinate Marketing , High Performance Analytics , Reservation Sales , Reservation Sales Manager , Paradise Point Resort , Advanced Profile Synthesis , Profile Synthesis , Guest Data Platform ,

Hidden treasure: Explore the rich benefits of a Customer Data Platform for hotels

Imagine what it would be like if your sales, marketing, and guest-facing teams could all effortlessly collaborate, working from a unified view of each guest’s preferences, behaviors, and needs. And what if you had high-level segmentation at your fingertips, allowing you to develop more targeted marketing campaigns that increase loyalty by making every guest feel like a VIP? ....

Customer Data Platform , Advanced Profile Synthesis , Guest Data Platform ,

5 reasons why data is critical for hotel marketers

There’s been a lot of buzz over the past few years about the explosion of big data. And that explosion has created a new world of data-driven hospitality, where the convergence of hotel marketer data, analytics, and guest expectations for personalized communications and service are redefining the way hotels connect with their guests. Read on to discover five pivotal reasons why data is now the heartbeat of modern hotels. ....

Mark Davis , Advanced Profile Synthesis , Intercontinental Hua Hin Resort , Customer Data Platform , Guest Data Platform ,

A comprehensive guide to the hotel customer data platform

At the risk of stating the obvious, hoteliers are in business to make money. But the foundation of the business is offering your guests a positive experience in exchange. A significant portion of your efforts to bring in more revenue hinge on understanding what your guests are looking for and finding the most efficient way to offer it to them. ....

United States , Ojai Valley , Customer Data Platform , Customer Data , Customer Relationship Management , Relationship Management , Advanced Profile Synthesis , Ojai Valley Inn , Botanic Sanctuary Antwerp , Vintage Hotels , Reservation Sales , Guest Data Platform ,

How Revinate Marketing unlocked 40x ROI in revenue at Noble House

Noble House, a collection of 18 diverse properties across North America, has been a Revinate customer for a decade, using Revinate Guest Feedback to manage online reviews and guest surveys, Cart Abandonment to convert unbooked Web visitors and Revinate Reservation Sales, RezForce and Lifecycle to nurture leads, coach agents and drive revenue on the voice channel. In March of 2019, the group added Revinate Marketing to its toolset, excited by the opportunity to unify all the data across the entire portfolio. Little did they know at the time of purchase that Revinate would soon become their most powerful driver of direct revenue. ....

United States , Renee Herron , North America , Revinate Guest Feedback , Cart Abandonment , Revinate Reservation Sales , Revinate Marketing , Noble House , Direct Booking , Advanced Profile Synthesis , Direct Booking Platform , Powder Alert , Guest Data Platform ,