Trade union organizer out on bail, asserts not receiving complaint prior his arrest
“They have many ways to silence us, but we also have many ways to continue."
Source: bulatlat.com
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iTWire - The impact of talent shortages in Australia can be reduced with the right technology solutions
GUEST OPINION: Unemployment in Australia is currently sitting at historically low levels leaving companies with challenges in recruiting and employing...
Source: itwire.com
Customer Wait Time Has Reduced By 53% This Year: Ozonetel Study
Technuter This study is an analysis of a sample set of 150 millioncalls made on Ozonetel’s CloudAgent platform by nearly76659active agents in 2020. The analysis covers both in-bound and outbound calls made on Ozonetel’s platform across various verticals, including ecommerce , food, healthcare, insurance, Ed-tech & real estate call centers. The study also includes how COVID-19 affected customer experience and call center performance. Key findings of the report: Callers had to wait less.Average Time in Queue is the amount of time callers have to wait in queue before they are connect...
Source: technuter.com