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IstTek Announces Exclusive Ozonetel Partnership across EMEA Contact Centre Technology Master Distributor IstTek announces exclusive EMEA partnership with Ozonetel - a leading cloud omnichannel contact centre solution vendor LONDON, April 1, 2021 /PRNewswire/ -- Contact Centre Technology Master Distributor IstTek announces exclusive EMEA partnership with Ozonetel to bring the CloudAgent Contact Centre Solution across the region. As the leading specialist Contact Centre Distributor, IstTek brings together new vendors with the latest technologies to their reseller partner network to drive busin...

Technuter This study is an analysis of a sample set of  150 millioncalls made on Ozonetel’s CloudAgent platform by nearly76659active agents in 2020. The analysis covers both in-bound and outbound calls made on Ozonetel’s platform across various verticals, including ecommerce , food, healthcare, insurance, Ed-tech & real estate call centers. The study also includes how COVID-19 affected customer experience and call center performance.   Key findings of the report: Callers had to wait less.Average Time in Queue is the amount of time callers have to wait in queue before they are connect...