Page 19 - Again Corp News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Share: SUNNYVALE, Calif., April 20, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that The Goodyear Tire & Rubber Company (NASDAQ:GT) has deployed eGain for digital-first, omnichannel customer engagement.   True to its goal of making the tire buying process easy for consumers, Goodyear wanted to deliver a cutting-edge customer service experience through virtual assistance and multimedia chat to help seamlessly match consumers with answers to their questions. The company also wanted to control costs and enab...

Share this article NEW YORK, April 6, 2021 /PRNewswire/ -- The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report. Based on our research, the application software sector witnessed a mixed impact due to the widespread growth of the COVID-19 pandemic. The report also throws light on the pre- and post-impact of COVID-19 on businesses. Technavio has announced its latest market research report titled Ceramic Matrix Composites (CMC) Market by Application and Geography - Forecast ...

eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer leverages eGain for digital customer engagement automation. The multi-brand retailer was struggling to meet the soaring demand for customer service, fueled by rapid growth. True to its online business model, the company wanted to offer only digital customer service and had deployed a...

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eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced the results of their survey on customer experiences with IVR systems. The central finding was that legacy IVRs frustrate customers due to long hold times and...