ICAEW: HMRC service standard announcement signals 'new low'
HMRC’s decision to scrap a key waiting time target on one of its phone lines is a 'new low' for the Department, says ICAEW.
Source: theaccountant-online.com
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HMRC delays are so bad they are 'hurting the economy', taxman told
Chronic delays at the tax office are so bad they are hurting the economy, accountants have warned.
Source: yahoo.com
Ten million calls to HMRC go unanswered as government called to investigate 'unacceptably low level" of customer service
In recent years, HMRC has faced a barrage of criticism over its customer service, specifically the high volume of unanswered phone calls.
Source: bmmagazine.co.uk
HMRC service line has reached 'critical point' says ICAEW
The restrictions HMRC has put in place for its Agent Dedicated Line (ADL) have been criticised by the ICAEW.
Source: accountancyage.com