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As the man fell onto the tracks, Uma rushed to him and carefully guarded the man's head making him lean away from the moving train and towards the platform so that he did not get hurt. She also helped him keep still and until the train could make an emergency stop.
The Railway Ministry has also shared that security at stations have been increased for crowd control. 'Our forefront staff are working 24x7 to ensuring smooth journey for passengers,' it stated.
The incident appears to have taken place aboard Kamakhya Express that runs between Gandhidham Junction in Gujarat to Kamakhya Junction in Assam.
The elderly couple, aged 77 and 71, were tagged 'ticketless travellers' and fined by the ticket checker even after they showed him their confirmed tickets.
IRCTC news: The railway ministry said that under in case of cancellation of tickets, the refund amount due as per Railway Cancellation of tickets and Refund of Fare Rule along with the total amount of GST charged at the time of booking is refunded in full.