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Upstream Works Software Ltd.: Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Upstream Works for Amazon Powers Personalized Omnichannel CX and Streamlined Operations
Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact center solutions that are optimized for enterprises and enable contact centers to personalize engagements and increase efficiency with a scalable and cost-effective platform.
Upstream Works provides solutions that deliver superior experiences for both agents and customers. UWA seamlessly integrates Amazon Connect voice with Upstream Works digital channels, including email, web chat messaging, co-browse, social, bots, and more. The easy-to-use unified desktop empowers agents with productivity and collaboration tools, as well as full visi ....

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