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Rob McDougall

Rob McDougall
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Rob Mcdougall , Works Software , Omnichannel Contact Center , Upstream Works Software ,

Upstream Works Software Ltd.: Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises

Upstream Works Software Ltd.: Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Upstream Works for Amazon Powers Personalized Omnichannel CX and Streamlined Operations
Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact center solutions that are optimized for enterprises and enable contact centers to personalize engagements and increase efficiency with a scalable and cost-effective platform.
Upstream Works provides solutions that deliver superior experiences for both agents and customers. UWA seamlessly integrates Amazon Connect voice with Upstream Works digital channels, including email, web chat messaging, co-browse, social, bots, and more. The easy-to-use unified desktop empowers agents with productivity and collaboration tools, as well as full visi ....

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Agent Performance Optimization (APO) Market Will Reflect Significant Growth Prospects of US$ Mn during 2021-2027 with Major Key Player: Envision Telephony, CallMiner, CallFinder, HigherGround & more – KSU

Key Findings of the Report:
• The global Agent Performance Optimization (APO) market forecast is studied from 2021 to 2027.
• The research study includes a thorough analysis of the current research and clinical developments in the market globally.
• The report presents a market definition along with the list of leading players and analyses their strategies to determine the competitive outlook of the market.
• The report also studies the drivers, restraints, opportunities, and challenges of the global Agent Performance Optimization (APO) market.
• The study provides the historical and forecast revenue of the market segments and sub-segments with respect to five main geographies and their countries- North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. ....

United States , Asia Pacific , Jay Matthews , Large Enterprises , Verint Systems , Works Software , Performance Optimization , Reports Monitor , Global Opportunity Analysis , Industry Forecast , Global Agent Performance Optimization , Major Players Covered , Upstream Works Software , Envision Telephony , Agent Performance Optimization , North America , Latin America , Middle East , ஒன்றுபட்டது மாநிலங்களில் , ஆசியா பெஸிஃபிக் , ஜெய் மேத்யூஸ் , பெரியது நிறுவனங்கள் , வேலை செய்கிறது மென்பொருள் , செயல்திறன் தேர்வுமுறை , அறிக்கைகள் மானிட்டர் , உலகளாவிய வாய்ப்பு பகுப்பாய்வு ,