There was record growth in the small and mid-sized business sector in the UK in 2019, but now a global pandemic and crashing local and global economies have rolled over this sector to slow growth and make even survival a challenge. What will it take to recover and grow in this new normal? What can we learn from the businesses that are still thriving, such as e-commerce? Technology plays a role Top-performing small and mid-sized businesses understand that technology plays a key role in their success – e-commerce is thriving not only because its value offering in a pandemic is escalated, but ...