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Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers chief technology officer Jorge Fernandes said in a statement the root cause of the outage was a recent software update by the company's network partner Ericsson.
"Our team at Rogers worked tirelessly with Ericsson to restore wireless voice calls, SMS, and data services and bring all customers back online as quickly as possible," he said. "On behalf of all of us at Rogers, we sincerely apologize."
The company said it's undertaking an in-depth review to prevent similar issues from happening again.
The nearly daylong wireless interruption had deep economic implications, experts said.
The issue impacted business sales and services such as food delivery and curbside pickup, as well as the ability for some Rogers customers to book or check in for medical appointments.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers offers customers credit after massive outage, will be applied to bills in May
princegeorgecitizen.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from princegeorgecitizen.com Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers offers customers credit after massive outage, will be applied to bills in May
princegeorgecitizen.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from princegeorgecitizen.com Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers offers customers credit after massive outage, will be applied to bills in May
princegeorgecitizen.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from princegeorgecitizen.com Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers offers customers credit after massive outage, will be applied to bills in May
princegeorgecitizen.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from princegeorgecitizen.com Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers offers customers credit after massive outage, will be applied to bills in May
princegeorgecitizen.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from princegeorgecitizen.com Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers chief technology officer Jorge Fernandes said in a statement the root cause of the outage was a recent software update by the company's network partner Ericsson.
"Our team at Rogers worked tirelessly with Ericsson to restore wireless voice calls, SMS, and data services and bring all customers back online as quickly as possible," he said. "On behalf of all of us at Rogers, we sincerely apologize."
The company said it's undertaking an in-depth review to prevent similar issues from happening again.
The nearly daylong wireless interruption had deep economic implications, experts said.
The issue impacted business sales and services such as food delivery and curbside pickup, as well as the ability for some Rogers customers to book or check in for medical appointments.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers credit after massive outage, will be applied to bills in May - Medicine Hat NewsMedicine Hat News

Rogers offers customers credit after massive outage, will be applied to bills in May
Business Related
Yes
Rogers Communications Inc. is offering wireless customers a credit following a massive nationwide outage.
The company said in an email on Tuesday that a credit equivalent to Monday’s wireless service fee will be be appliedautomatically to May bills, with no action required by customers.
Rogers chief technology officer Jorge Fernandes said in a statement the root cause of the outage was a recent software update by the company’s network partner Ericsson.
“Our team at Rogers worked tirelessly with Ericsson to restore wireless voice calls, SMS, and data services and bring all customers back online as quickly as possible,” he said. “On behalf of all of us at Rogers, we sincerely apologize.”

Canada , Toronto , Ontario , Canadian , Tijana-martin , Brett-bundale , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Canadian-press-on

Rogers offers customers credit after massive outage, will be applied to bills in May

Rogers offers customers credit after massive outage, will be applied to bills in May
timescolonist.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from timescolonist.com Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Canadian , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management

Rogers offers customers compensation after outage, credit to be applied to next bill

Rogers offers customers compensation after outage, credit to be applied to next bill
ctvnews.ca - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ctvnews.ca Daily Mail and Mail on Sunday newspapers.

Canada , Toronto , Ontario , Anthonys-fell , Jorge-fernandes , David-soberman , University-of-toronto , Shaw-communications-inc , Ericsson , Telus , Rotman-school-of-management , Rogers-communications-inc