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It's surprisingly difficult to succeed at IT modernization. Terazo's Amee Mungo shares key lessons learned from its many projects across a wide range of...
A mindset of 'We’ll get it done' is not enough to succeed in the competitive hospitality sector any more, argues Workday's John Hugo. Hospitality CFOs are...
How can aspiring retailers find the right omni-channel balance? The key lives in the data strategy, argues Joshua Husk of Software AG.
Raju Vegensa of Zoho shares three examples of companies that went through acquisitions and the lessons learned about whether to keep or change their CRM...
The focus for customer-centricity has to be alignment on shared goals and data. Certinia's Ravi Narula shares three steps to get there.