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Are You Compliant? Contact Center Mandates You Should Know

Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations. ....

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AG Fitch joins 51 Attorneys General in asking FCC to adopt stricter rules to stop robocalls

The AGs support proposals to keep scammers from reaching consumers with unauthenticated U.S. phone numbers listed on caller ID.
Mississippi Attorney General Lynn Fitch joined a bipartisan coalition of 51 Attorneys General in a comment letter to the Federal Communications Commission (FCC). The Attor ....

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NY State, Federal Legislation Targets Spoofing - Media, Telecoms, IT, Entertainment

In legislative news, New York enacted two new telemarketing-related laws while Congress is considering a measure that would double the penalties for illegal caller ID spoofing. ....

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NY Bills Aim to Increase Robocall and Spam Protections | Weiner Brodsky Kider PC

Recently, New York Governor Kathy Hochul signed a pair of bills (S.6267a/A.268a and S.4281a/A.585a) requiring telecommunication providers to enhance their abilities to validate incoming. ....

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On November 8, New York Governor Kathy Hochul signed two bills: SB 6267/AB 268, which requires telecommunications providers to block certain numbers, and SB 4281/AB 585a, mandating that. ....

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